Maghan LeBlanc
Kimberly,WI
Summary
Proven track record in enhancing customer satisfaction and retention at General Beer Northeast through adept problem-solving and superior communication. Excelled in cross-departmental collaboration and inventory management, demonstrating strong multitasking and interpersonal skills. Achieved significant improvements in service quality by leveraging feedback for continuous growth.
Overview
5
5
years of professional experience
Work History
Inside Sales/Office
General Beer Northeast
11.2023 - Current
- Developed strong relationships with clients through excellent communication and problem-solving skills, leading to higher retention rates.
- Participated in cross-departmental projects to provide insight from an inside worker perspective, resulting in more effective collaboration across teams.
- Handled escalated customer issues professionally, resolving problems efficiently while maintaining high levels of customer satisfaction.
- Managed inventory effectively, maintaining optimal stock levels to meet customer demands without overstocking.
- Maintained detailed records of customer interactions for future reference, enhancing overall service quality provided by the company.
- Evaluated client feedback regularly to identify potential improvements for product offerings or service processes, driving continuous growth within the organization.
Administrative Assistant
Tri City Auto Sales LLC
10.2019 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ran payroll for all active employees biweekly.
Education
High School Diploma -
Kimberly High School
Kimberly, WI05.1996
Skills
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Multitasking
- Adaptable and Flexible
- Reliability
- Excellent Communication
Timeline
Inside Sales/Office
General Beer Northeast
11.2023 - Current
Administrative Assistant
Tri City Auto Sales LLC
10.2019 - 11.2023
High School Diploma -
Kimberly High School