Maghan Stiles
Cartersville,GA
Summary
Innovative operations leader specializing in problem-solving and team collaboration. Demonstrated success in enhancing service quality and reducing operational costs, with a focus on continuous improvement and excellence in patient care.
Overview
21
21
years of professional experience
Work History
Operations Officer
Millkey Way Pediatric Dentistry
Atlanta, GA
10.2017 - Current
- Streamlined operational workflows to enhance patient care efficiency and reduce appointment wait times.
- Implemented staff training programs to improve service quality and team collaboration in dental procedures.
- Developed and maintained inventory management systems to ensure availability of dental supplies and equipment.
- Coordinated scheduling for clinical staff, optimizing resource allocation and maximizing patient throughput.
- Analyzed performance metrics to identify areas for process improvement within the practice operations.
- Led cross-functional teams in implementing technology upgrades, enhancing patient engagement and experience.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Healthcare Consultant
Efficient Dental Solutions
Houston, TX
05.2005 - 01.2017
- Led operational assessments to optimize practice workflows and enhance patient care efficiency.
- Developed strategic recommendations for technology integration to streamline dental services delivery.
- Mentored junior consultants in data analysis techniques and project management best practices.
- Facilitated stakeholder meetings to align healthcare strategies with organizational goals and compliance standards.
- Evaluated financial performance metrics to provide actionable insights for practice profitability enhancements.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Negotiated contracts with vendors and suppliers, securing favorable terms for clients while maintaining high-quality standards in service delivery.
- Provided ongoing support to clients during periods of transition or organizational restructuring, minimizing disruptions to daily operations while maximizing overall effectiveness.
- Evaluated the efficacy of existing healthcare programs using performance metrics, enabling informed decisions about program continuation or modification.
- Identified opportunities for cost savings by analyzing financial data and implementing cost-containment measures across multiple departments within client organizations.
Education
Sociology
Houston Community College
Houston, TXCornerstone Dental Academy
Houston, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Employee relations and conflict resolution
- Project management
- Policies and procedures implementation
- MS office & Google Workspace
- Goal setting
- Interpersonal communication fostering positive client & team communication
- Strategic planning
- Calendar & Schedule management
- Unsurpassed work ethic
Timeline
Operations Officer
Millkey Way Pediatric Dentistry
10.2017 - Current
Healthcare Consultant
Efficient Dental Solutions
05.2005 - 01.2017
Sociology
Houston Community College
Cornerstone Dental Academy