Maghen Anderson
Account Representative
Marrero
Summary
Personable company representative offering five years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Account Representative
Mariner Finance
03.2023 - Current
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Lead Member Service Representative
Jefferson Financial Federal Credit Union
11.2021 - 05.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Responded to customer calls and emails to answer questions about products and services.
Front Desk Associate
Bellas Brazilian Wax
10.2021 - 11.2021
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identity
- Answered customer telephone calls promptly and appropriately handled needs.
Member Service Representative/Cashier
Sams Club
05.2018 - 10.2021
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Cordova High School
Cordova, AL05.2014
Skills
- Account management
- Money handling abilities
- Recordkeeping strengths
- Microsoft Office
Timeline
Account Representative
Mariner Finance
03.2023 - Current
Lead Member Service Representative
Jefferson Financial Federal Credit Union
11.2021 - 05.2023
Front Desk Associate
Bellas Brazilian Wax
10.2021 - 11.2021
Member Service Representative/Cashier
Sams Club
05.2018 - 10.2021
High School Diploma -
Cordova High School