Maghen McGinley
Mars Hill,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Comprehensive experience in customer service, operational management, and scheduling. Skilled in phone and email etiquette and known for fostering a welcoming environment to enhance guest satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
RHA Health Services LLC
2022.09 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Established a welcoming atmosphere for patients through friendly interactions and timely response to inquiries or concerns.
- Coordinated schedules with patients and facility calendar.
Restaurant Shift Manager
Spring Creek Tavern
2017.05 - 2022.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Guest Services Associate
European Wax Center
2016.01 - 2017.04
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Booked appointments, accepted payments and answered guest questions.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition.
- Enhanced membership sales by providing excellent customer service and staff management.
Skills
- Attention to Detail
- Data Entry
- Time Management
- Office Administration
- Inbound phone call handling
- Scheduling appointments
- Phone and Email Etiquette
- Medicare/Medicaid
- Clinical Documentation
- HIPAA Compliance
- Customer Service
- Multitasking
Timeline
Administrative Coordinator
RHA Health Services LLC
2022.09 - Current
Restaurant Shift Manager
Spring Creek Tavern
2017.05 - 2022.09
Guest Services Associate
European Wax Center
2016.01 - 2017.04
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