Manisha Gibbs
Staten Island,NY
Summary
To obtain a position that will allow me to utilize my experience and intellectual skills with a strong company where I can continue my professional growth and development. I am a communicative customer service professional motivated to maintaining customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Utilizing my skill with CRM systems paired with outstanding active listening and multitasking abilities by using my diplomatic customer service professional experienced, I am able to define and analyzing customer requests to resolve issues. I have been accurate in documenting customer concerns and my dedication to maintaining knowledge of company policy, I have helped hundreds of clients utilize company services to their highest level. I am a confident communicator who has been recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Professional
Mta New York City Transit
01.2023 - Current
- Used citrix to enter customer data into database.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for individuals, groups, and special needs clients.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Used Adept to enter customer data into database.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
- Scheduled disabled individuals and senior citizens for local destination trips.
- Provided accurate information regarding fares, schedule details and allowed baggage and answered passenger questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving client complaints.
Event Planner
A Goddess Touch LLC
01.2016 - Current
- Listening attentively to customer requests and keeping records of these requests
- Customer Service liaison for clients and third-party vendors
- Managing and budgeting customer finances
- Selecting an appropriate venue suitable for the type of event
- Having a good knowledge of geographic locations and their main attractions
- Organizing audiovisual equipment in advance
- Coordinating hotels, transportation, and food
- Attending and monitoring activities to ensure client satisfaction
- Reviewing bills and approving payments
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Coordinated plans and specific event needs with internal personnel.
Education
Bachelor of Science - Criminal Justice
Post University, Borough of Manhattan Community College
Waterbury, New York, Connecticut, NYSkills
- Positive and Professional
- Problem-Solving Abilities
- Critical Thinking
- Customer Relationship Management (CRM)
- Conflict Resolution
- Microsoft Office Suite
- Excellent Communication
- Customer Service
- Empathy
- Punctual and Reliable
- Digital Marketing
- Planning and Organization
- Time Management
- Scheduling
Timeline
Customer Service Professional
Mta New York City Transit
01.2023 - Current
Event Planner
A Goddess Touch LLC
01.2016 - Current
Bachelor of Science - Criminal Justice
Post University, Borough of Manhattan Community College