Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Affiliations
Quote
Work Preference
Volunteer
Magic Schubert

Magic Schubert

Little River,SC

Summary

Motivated, hardworking, and adept at driving operational excellence and profitability, my various experiences showcase blended skills of strategic planning and interpersonal skills. Leveraging expertise in analytics and team leadership, I enhanced efficiency and staff development, achieving significant improvements in customer satisfaction and operational metrics. Exceling in communication, problem-solving, and adaptability, my approach combines technical innovation with a commitment to fostering a positive work environment and devoted to providing memorable, lasting experiences.

Overview

16
16
years of professional experience

Work History

General Manager

Bojangles' Restaurants
Little River, SC
10.2022 - Current
  • Designed operational strategies to enhance efficiency.
  • Ensured smooth operational processes through effective interaction with staff.
  • Oversaw budgeting, staffing, and scheduling for daily operations.
  • Analyzed fiscal data to discover potential improvements in profitability.
  • Secured favorable pricing by fostering vendor relationships.
  • Maintained required food safety compliance as per local health regulations.
  • Developed and integrated new methodologies to increase overall effectiveness.
  • Handled customer grievances swiftly upholding quality standards.
  • Guided subordinate managers to promote teamwork within the organization.
  • Compiled in-depth analytics detailing operational success metrics for leadership review.
  • Maintained precise financial documentation by regularly auditing internal controls.
  • Guaranteed adherence to relevant laws, regulations, and industry standards.
  • Trained employees on duties, policies and procedures.
  • Developed schedules while ensuring payroll stayed within budget.
  • Recruited, trained, and empowered employees to achieve KPIs and more.
  • Directed staff through effective assignment of tasks.
  • Executed corrective action planning to reduce long-term expenses.
  • Led managers and associates in providing outstanding service.
  • Oversaw safety protocols adhering to FDA and OSHA standards.
  • Organized team responsibilities, establishing clear targets.
  • Executed comprehensive opening, closing, and shift change tasks daily.
  • Maintained well-stocked merchandise by frequent evaluation.
  • Ensured prevention and detection of rule violations.
  • Reviewed progress against objectives in routine sessions with senior leaders.
  • Successfully hired skilled individuals for various positions.

Office Executive

PaySouth Payroll
Myrtle Beach, SC
10.2022 - Current
  • Ensured stellar office organization for enhanced efficiency, professionalism, and performance objectives.
  • Devised departmental policies to streamline operations and internal processes.
  • Coordinated workloads to meet budgeting requirements and task importance.
  • Assigned work schedules, duty tasks, and deadlines to office and management staff.
  • Recruited, interviewed, and hired quality employees to fill roles.
  • Monitored and assessed team output to verify adherence to established guidelines, quality standards, and proper procedures.
  • Analyzed attendance, productivity, and effectiveness data to gauge employee performance.
  • Assisted employees with complex problem-solving.
  • Addressed performance challenges by consulting with employees, identifying causes, and issues to find solutions.
  • Contributed to subordinates' or teams' tasks to enhance productivity, or help overcome difficulties.
  • Prepared comprehensive reports required by both management and government entities.
  • Provided managers with essential budget analysis from financial reviews.
  • Unite leadership efforts for goal attainment.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced office operations through effective planning of systems.
  • Streamlined activities to enhance workplace productivity.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Ensured timely payment of taxes owed by clients.
  • Evaluated accounting systems efficiency in taxation.
  • Provided assistance with IRS audits.
  • Partnered with external auditors throughout the yearly audit.
  • Evaluated financial reports to calculate tax obligations.
  • Prepared and filed corporate, trust, partnership, and individual income tax returns.
  • Formulated strategies to reduce client tax burdens legally.
  • Effectively negotiated with tax officials to obtain favorable rulings.
  • Monitored changes in local, state and federal taxation laws.
  • Performed month-end and year-end closings with precision, and kept audit-ready.
  • Ensured compliance and accuracy in all accounting disbursements, payroll, and vendor payments.
  • Supervised management of incoming correspondence, generating business letters, and maintaining records.
  • Resolved customer complaints or answered customers' questions.
  • Managed office inventory and placed new supply orders.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Directed financial management of office supplies, equipment, postage, and vendor transactions, while maintaining an inventory of all items in stock.
  • Coordinated repair work and maintenance of office equipment and building fixtures.
  • Liaison between executives and external parties, such as vendors or clients.
  • Managed calendars for executive staff members, and provided support to the management team.
  • Scheduled meetings and appointments, and coordinated travel arrangements for executive staff.
  • Created expense reports for executive staff members.
  • Maintained financial records, budget, and bookkeeping consistently.
  • Organized and maintained filing systems, both electronic and paper, for operations and administration records.
  • Performed data entry into various databases or software programs.
  • Prepared reports, correspondence, memos, presentations, spreadsheets, and other documents.
  • Coded and entered daily invoices with in-house accounting software.
  • Processed invoices, purchase orders, contracts.
  • Assisted with special projects as assigned by senior management.
  • Monitored progress using methods such as Gantt charts, or PERT analysis tools.
  • Planned, organized, and coordinated events, office functions, and activities for employees and clients.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Trained and mentored administrative staff members in company policies, work procedures, daily task execution, and industry best practices.
  • Maintained and ensured compliance with confidential files in accordance with organizational policies, applicable laws, and regulations.
  • Reviewed files and records to obtain information and respond to requests.
  • Greeted individuals entering office to offer directions, provide assistance, and information.
  • Monitored incoming emails, and distributed or answered messages appropriately.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed and corrected documents prior to submission, maintaining error-free, pristine final versions.
  • Contacted customers to collect payments for prompt processing, supporting accounts receivable.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
  • Maintained accurate records of employee attendance, leave balances and tax information.
  • Prepared monthly reports on payroll costs for management review.
  • Verified employee hours worked against timesheets provided by supervisors, and time-tracking systems.
  • Rectified inconsistencies found in payroll documentation, and staff or employee concerns.
  • Conducted audits to ensure accuracy of payroll data.

Restaurant Operations Manager

Waffle House
Little River, SC
09.2022 - Current
  • Conducted regular staff meetings to discuss operational issues, customer service, and safety.
  • Directed staff recruitment, training programs, and scheduling.
  • Coordinated regular group engagement events to enhance teamwork.
  • Created programs to enhance workforce growth and retention.
  • Addressed performance issues through tailored feedback.
  • Collaborated with kitchen staff to ensure efficient operations.
  • Instructed teams in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Guided employees in maintaining high standards of cleanliness and safety, while enhancing sales strategies.
  • Disciplined (reteach) staff to promptly address issues with constructive feedback.
  • Ensured exceptional service by working alongside team members.
  • Facilitated onboarding process for newly hired staff.
  • Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
  • Distributed responsibilities among staff, defining targets and milestones.
  • Maintained optimal safety standards through diligent procedure and equipment monitoring.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Trained staff to enhance teamwork and client interactions.
  • Managed team efforts to enhance guest satisfaction through attentive service.
  • Inspected restrooms, dining areas, kitchen, and serving areas to foster cleanliness and proper setup.
  • Prioritized duties proficiently during busy periods.
  • Managed inventory levels for optimal stock.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Managed food preparation and presentation to meet quality standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated computer systems with new pricing and daily food specials.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage, handling, and sanitation of food and beverage products to ensure quality.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Managed accounts payable, accounts receivable and payroll.
  • Implemented health and safety standards consistently among staff.
  • Optimized profits by controlling food, beverage, and labor costs, keeping appropriate staffing levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established rapport with both guests and employees through effective communication.
  • Led development and execution of employee education initiatives for superior service standards.
  • Supervised invoice and payroll processing to monitor accuracy and timely payment.
  • Reduced spending by analyzing operating expenses like labor and cost of goods.
  • Handled management of catering operations.
  • Determined effective selling techniques and trained staff on upselling tactics.
  • Conducted thorough reviews of financial reports, leading to improved profit margins.
  • Monitored key metrics to drive improvements in operations.
  • Enhanced productivity tracking procedures to boost performance.
  • Collaborated with marketing team to initiate promotional campaigns.
  • Monitored budget goals through monthly P&L statement reviews.
  • Oversaw procurement for supplies and equipment.
  • Implemented strategies to lower overhead costs, ensuring service quality.

Business Manager

BayShores Enterprises
Chesapeake, VA
06.2021 - 11.2024
  • Handled administrative, payroll, and HR support for multiple businesses owned by the organization.
  • Directed personnel to successful, timely project completion, and business operations.
  • Created and implemented policies and procedures to improve operational performance and efficiency.
  • Adhered to applicable regulations and laws for the proper handling of confidential files and documents.
  • Executed data input and tech support across multiple platforms.
  • Planned and achieved various projects requested by the owner.
  • Managed calendars, both personal and business (appointments, travel coordination and accommodations, activities, events), for the owner and executives.
  • Negotiated and created contracts with vendors, businesses being acquired, land bids, vending machine purchases, culinary schools, rental area purchases, delivery trucks, work vehicles, personal vehicles, loans, and military base bids, securing favorable terms, and cost savings.
  • Coordinated with supervisors to delegate work to staff, setting and achieving priorities, and goals.
  • Consulted with managers to resolve problems related to employee performance, equipment, and work schedules. Guided supervisors in handling difficult, or complex, problems.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Trained supervisory staff on best practices and protocols while managing teams to maintain optimal productivity.
  • Researched and prepared reports required by management or governmental agencies.
  • Issued work schedules, duty assignments, and deadlines to each different business's supervisory staff.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Implemented office systems and layouts to ensure complete efficiency, maintaining the various businesses.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed payroll and time and attendance systems.
  • Performed evaluations of present practices to uncover opportunities for improvement.
  • Ensured accurate records of all payroll transactions. Calculated wages, OT, bonuses, commissions, deductions, and garnishments. Resolved discrepancies by collecting and analyzing information.
  • Processed payroll in accordance with federal, state, and local regulations.
  • Entered employee data into payroll software.
  • Verified attendance records and timecards for precision and adherence to company policies and processing.
  • All required withholdings were made accurately and timely.
  • Generated and delivered accurate payroll checks and statements.
  • Addressed and resolved inquiries related to paychecks, compensation, benefits, and deductions swiftly.
  • Recorded employee vacation, personal, and sick leave balances.
  • Reconciled monthly payroll-related general ledger accounts.
  • Documented data into the HRIS system concerning new hires, terminations, transfers, benefits, and salary modifications.
  • Updated system with amended payment records.
  • Completed preparation of periodic and yearly tax returns.
  • Stayed updated on relevant payroll-related tax law amendments.
  • Regularly reviewed labor expenses versus forecasted budgets.
  • Compiled detailed summaries of payroll costs each month.
  • Conducted the end-to-end recruitment process, from job postings to interviews, and background checks. Filled open positions with qualified staff.
  • Initiated HR strategies to boost staff retention.
  • Headed performance reviews, disciplinary actions, and salary negotiations.
  • Educated management teams in understanding and applying labor law requirements.
  • Preserved personnel records, including hiring documents, benefits information, and payroll data into HRIS.
  • Identified key areas for improvement from employee surveys, and advised management on practices to increase satisfaction and productivity.
  • Guaranteed employment law requirements were met.
  • Strategized effective employee compensation plans alongside the management team.
  • Facilitated meetings with leaders to review performance evaluations.
  • Directed end-to-end HR operations, aiming at optimizing workforce productivity.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Coordinated workers' compensation insurance and managed claims.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Protected classified company and employee materials with the utmost discretion.
  • Fostered open communication channels, enhancing a positive work environment. Arranged employee meetings to address workplace issues. Investigated incidents with professionalism and sensitivity; detailed reports were sent to the owner.
  • Boosted recruitment success and reduced churn with customer-focused HR solutions.
  • Implemented HR programs, policies, and processes, increasing operational productivity.
  • Evaluated industry data to update compensation and performance methods. Reported summaries of recruitment, turnover, absenteeism, workplace health, and safety abidance.
  • Enforced disciplinary measures for policy violations.
  • Aligned HR policies with federal and local regulations.
  • Implemented updated protocols to enhance workplace safety.
  • Scheduled unannounced employee drug screenings to mitigate potential hazards.
  • Updated individual contact details and employee directories.
  • Managed financial records through precise accounting and bookkeeping practices.
  • Analyzed and reconciled monthly bank statements, ensuring accurate coding of transactions.
  • Regular audits to identify discrepancies in financial records.
  • Summarized detailed financial information into accurate monthly reports.
  • Maintained up-to-date accounts receivable records, ensuring timely client payments and adherence to the payment schedule.
  • Attended to payroll processing for staff members and contractors.
  • Formulated financial forecasts using past performance data.
  • Provided support for external auditors during annual financial reviews.
  • Produced management financial statements on a monthly, quarterly, and yearly basis.
  • Applied technical skills to manage accounting challenges.
  • Validated correctness of invoices before processing.
  • Posted journal entries into the general ledger precisely and promptly.
  • Appropriate coding to track expenses by departments or projects.
  • Up-to-date, reconciled monthly and quarterly balance sheet accounts.
  • Assisted with budget preparation by providing up-to-date account information. Kept finances in order.
  • Prepared 1099 forms at the end of the year in accordance with IRS guidelines.
  • Verified that all taxes were paid correctly within required deadlines.
  • Utilized my IT skills to resolve any software, technical, or other issues related to bookkeeping processes.
  • Correct and precise data entry in bookkeeping and accounting systems.
  • Sensitive financial information handled with confidentiality and integrity.
  • Established and preserved internal controls safeguarding financial assets.
  • Posted financial transactions, deposits, credit card charges, and sales to enhance and support effective cash management.
  • Managed daily organization and processing of invoices, full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, collections, and financial statements.
  • Verified alignment between financial statements, receipts, and purchase records.
  • Allocated each transaction to relevant accounts.
  • Addressed and rectified discrepancies in monthly reconciliations of bank statements to internal accounts.
  • Streamlined monthly close processes through reconciliation of vendor records.
  • Calculated, certified, and processed payroll, electronic deposits, and pay adjustments.
  • Oversaw inventory records, adjusted entries, and resolved discrepancies.
  • Timely billing and payment processing in accounts payable and receivable maintenance.
  • Updated and maintained depreciation, amortization, and prepayment schedules.
  • Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Processed expense reports with thorough receipt verification and adherence to established guidelines.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Utilized accounting software (QuickBooks) to streamline bookkeeping processes, increasing efficiency.
  • Prepared financial statements, including balance sheets, income statements, and reports of financial status; my continuous management of A/P and A/R improved cash flow; submitted for review to the owner.
  • Reports for financial planning and analysis to support and advise on strategic decision-making, such as budget preparations and expense forecasts.
  • Filed and archived financial statements and accounting files.
  • All bank reconciliations, field audits, financial reports, and accounting records are updated and reviewed frequently for accuracy. Documented all transaction details for tracking and financial data. Everything presented to owner and leadership.
  • Conducted and completed month-end and year-end close processes and closings, always recording transactions timely, with accuracy, and audit-ready.
  • Created financial management mechanisms to minimize financial risk to business.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Assessed rivals and industry patterns to drive organizational expansion.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Kept compliance with local, state, and federal government reporting requirements, and tax filings.
  • Managed relationships with tax authorities, bankers and auditors.
  • Responded and provided support with documents to inquiries from the IRS, state, and other tax authorities, or external audits. Minimized interest, and no penalties.

Technology Supervisor

Intuit
South Fork, PA
01.2021 - 03.2023
  • Addressed technical concerns related to multiple system areas with technical support. (QuickBooks, LaCarte, TurboTax, Mailchimp, Paycor, Payroll, etc.)
  • Installation of new technologies, such as servers, networks, workstations, and printers.
  • Examine operational metrics to advise on improvement strategies.
  • Performed routine maintenance checks on computer systems, and patch management.
  • Ensured consistent data protection through backup measures.
  • Regular audits of network security measures for optimal protection from external threats.
  • Engaged with multiple departments to discern user requirements, and craft solutions.
  • Quick resolution of escalated junior technician problems.
  • Applied problem-solving skills to resolve complex technical issues rapidly.
  • Guided on best practices for leveraging IT resources.
  • Instructed users on utilizing new software efficiently.
  • Leveraged expertise in applications, programming, and systems to support employees' technical requirements.
  • Troubleshot and resolved problems with programs and systems.
  • Worked with team to evaluate new software performance and reach technical requirements.
  • Designed, coded and debugged software per business's policies, procedures and security requirements.
  • Examined performance data to identify areas for optimization.
  • Routine system audits to identify and address potential security vulnerabilities.
  • Point of contact between internal teams and external vendors.
  • Coordinated with vendors for the timely delivery of equipment, supplies, and services.
  • Kept detailed documentation of hardware and software inventory.
  • Provided client training and technical troubleshooting during software deployments.
  • Identified emerging technologies for client solutions.
  • Expert guidance on system architecture and infrastructure planning to support scalable growth.
  • Teamed up with engineering teams to identify and fix challenging issues.
  • Effectively communicated project timelines to manage client expectations.
  • In-depth technical needs assessments for clients to identify critical technical requirements and solutions.
  • Successful migration of legacy systems to modern platforms, and system upgrades, with no major data loss.
  • Devised custom software to optimize client workflows.
  • Adapted external applications to fit client specifications.
  • Built a strong rapport and lasting client relationships with exceptional problem-solving.
  • Examined technology infrastructure to propose hardware and software updates.
  • Procured IT resources for strategic and operational computing requirements.
  • Wrote easy-to-understand user interface text, technical documentation, including system design specifications, user manuals, maintenance and developer guides to increase end-user comprehension.
  • Created detailed documentation of IT policies procedures and processes.
  • Educated client staff on the integration of new systems.
  • Advised on data management and cybersecurity best practices.
  • Developed data security and disaster recovery procedures.
  • Compliance with applicable laws and regulations related to information security.
  • Administered backup, user account, and help desk systems.
  • Offered tech support for troubleshooting IT problems and account maintenance.
  • Integrated warehouse management software applications into a centralized system.
  • Interfaced with different parties to determine the necessary computing specifications.
  • Established workflows to enhance daily operational efficiency.
  • Stayed updated on emerging applications in information technology.
  • Worked with product teams to deliver user experience feedback.
  • Clarified the purpose of organizational goals, policies, and procedures to IT department staff.
  • Recruited, trained and supervised IT department staff.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Examined metrics and prepared IT project progress reports.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

Director of Restaurant Operations

Velvet Curtin/Colette/13th Floor (Three Places)
Dallas/Fort Worth, TX
09.2008 - 08.2022
  • Managed day-to-day restaurant operations, including staffing, scheduling, budgeting, food ordering and inventory control, sanitation standards compliance.
  • Assisted chefs in the development of innovative menus based on prevailing culinary trends.
  • Ensured seamless kitchen operations by addressing concerns promptly.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Maintained hygiene and maintenance standards in both the kitchen and dining spaces.
  • Ensured adherence to health, sanitation and liquor regulations.
  • Educated team on customer service excellence and menu knowledge.
  • Directed restaurant activities for peak customer service.
  • Developed shift schedules to match staff availability with peak demand.
  • Performed shift transitions along with opening and closing duties to maintain consistent operational quality.
  • Ensured a safe environment for staff and visitors.
  • Counseled staff to address issues promptly, with healthy feedback.
  • Assigned tasks to team members, establishing objectives and priorities.
  • Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
  • Followed established criteria for evaluating employees.
  • Upheld required health and safety protocols.
  • Monitored stock levels regularly, ensuring quantities remained adequate.
  • Evaluated performance by measuring guest satisfaction, volume and revenue to facilitate changes and boost operations success.
  • Maintained a positive workplace atmosphere by consistently offering guidance, support, and recognition.
  • Directed well-structured training programs aimed at maintaining exceptional food service levels.
  • Shared actionable insights after assessing team members.
  • Directed departmental functions involving production, pricing, and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed customer feedback to identify areas of improvement in service quality or menu offerings.
  • Enhanced service development through strategic advertisement efforts.
  • Set prices based on forecasted customer demand.
  • Established plans and budgets to monitor project progress.
  • Formed and sustained strategic relationships with clients.
  • Established protocols for handling customer complaints or issues related to food quality or service.
  • Performed routine equipment and facility inspections to verify upkeep and proper maintenance.
  • Applied problem-solving expertise and communication to build strong, enduring client connections.
  • Utilized strong interpersonal skills to enhance interactions with staff and patrons.
  • Effectively assessed customer needs and requirements through engaging dialogue.
  • Enhanced computer systems by integrating updated software and pricing models.
  • Produced systematic financial reports covering weekly and monthly periods.
  • Pinpointed savings opportunities maintaining high standards.
  • Managed accounts payable, accounts receivable and payroll.
  • Increased profit margins by managing food, labor, and beverage costs.
  • Resolved complaints regarding service, food quality, and accommodations.
  • Directed event-based culinary services.
  • Negotiated with local suppliers to obtain high-quality produce cost-effectively.
  • Secured competitive pricing through contract negotiations with suppliers.
  • Coordinated private parties and corporate functions within restaurant premises.
  • Analyzed financial reports and profit and loss statements to evaluate and improve profitability.

Nursing Supervisor

Baylor, Scott, and White
Dallas, TX
02.2010 - 01.2021
  • Streamlined dialogue between physicians, nurses, and providers on patient treatment.
  • Effectively mediated disputes among medical staff in a professional manner.
  • Familiarized all nursing teams with hospital standards.
  • Enhanced protocols after thorough research and evaluation.
  • Developed strategies as a team for improving operational efficiency.
  • Regular rounds throughout the facility to observe and verify performance alignment with acceptable nursing standards.
  • Mentorship for newly hired nurses, or those transitioning into a new role.
  • Applied evidence-based methodologies to routine tasks.
  • Recruited, hired and trained new medical and facility staff.
  • Supported the professional development of nursing staff through training.
  • Coached experienced and student nurses on medical issues, crisis management, and appropriate nursing interventions.
  • Balanced workforce and financial numbers while maintaining high level patient care.
  • Education and training for staff on new equipment, techniques, and processes.
  • Tracked patient progress for alignment with care standards.
  • Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
  • Continued strict awareness of government regulations, health insurance changes, and financing options.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Built work schedules and staff assignments to meet departmental needs, taking workload, space, and equipment availability into consideration.
  • Led in-services to facilitate nursing leadership development and career growth.
  • Produced detailed reports by maintaining the records management system.
  • Established procedures aimed to improve patient outcomes and reduce medical errors.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Ensured unit supply base readiness for expected patient demands, public health emergencies, and mass casualty incidents.
  • Improved communication with contractors to promote regulatory compliance.
  • Coaching and formal counseling for staff performance.
  • Kept consistent communication and transparency with governing bodies, departmental chiefs, and healthcare providers.
  • Investigated complaints from families, patients, and clinical staff, devising solutions to multifaceted challenges.
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Improved patient outcomes through peer groups and facilitating continuing education.
  • Participated in interdisciplinary team meetings to discuss treatment plans for patients.
  • Led transformations in technological advancements, keeping a focus on quality patient care.
  • Determined the need for additional staff, equipment, and services based on historical data and seasonal trends.
  • Developed initiatives for medical facilities to support staff training and administration.
  • Communicated with patients with compassion while keeping medical information private.
  • Researched and recommended care plan programs to support patient needs.
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Explained policies, procedures and services to patients.
  • Worked with diverse teams to improve patient care and response times.
  • Coordinated with various departments to manage the care of high-risk patients.
  • Called upon staff members to discuss patient care and treatment.
  • Provided exceptional nursing skills, with a strong commitment to offering patients optimal treatments, resources, and quality care.
  • Enforced disease prevention protocols among staff members, patients and visitors.
  • Designed medical programs promoting public health.
  • Investigated and reported accidents and complaints from patients regarding their experiences, and leveraged new knowledge to improve protections for patients and staff.
  • Interpreted feedback data to identify patient satisfaction levels.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.

Education

Bachelor of Science - Accounting And Finance

Concordia University
Dallas, TX
04-2012

Bachelor of Science - Nursing

Baylor University
Waco, TX
04-2010

Skills

  • Sales, Consistently Meets Goals
  • Purchasing, Planning, Budgeting & Cost Control
  • Branding, Advertising, & Marketing
  • Safety Assurance
  • Customer/Patient Experiences
  • Staffing, Training, & Development
  • Leadership & Team Building, Supervision
  • Exceptional Interpersonal Communication
  • MRP and ERP
  • Recipes, Menu Design & Planning
  • Privacy & Confidentiality
  • Clinical & Electronic Charting Expertise
  • Quality Controls & Cybersecurity
  • Technical Innovation & IT Expertise
  • Analytics, Systems Installation, Integration, Configuration, Troubleshooting, Resolution, & Support
  • Accounting, Bookkeeping, Taxes, Financial Expertise
  • Quickbooks, SAP, ADP, Etc
  • Operations Management

Accomplishments

  • Graduated Valdictorian both Colleges setting record GPAs
  • Scouting of America (aka Boy Scouts) and Scouting International Volunteer 20 years
  • Girl Scouting (America and International) 18 years
  • Integrated Special Needs into All Scouting recognition in 2014 when all accomodations were accepted

Timeline

General Manager

Bojangles' Restaurants
10.2022 - Current

Office Executive

PaySouth Payroll
10.2022 - Current

Restaurant Operations Manager

Waffle House
09.2022 - Current

Business Manager

BayShores Enterprises
06.2021 - 11.2024

Technology Supervisor

Intuit
01.2021 - 03.2023

Nursing Supervisor

Baylor, Scott, and White
02.2010 - 01.2021

Director of Restaurant Operations

Velvet Curtin/Colette/13th Floor (Three Places)
09.2008 - 08.2022

Bachelor of Science - Accounting And Finance

Concordia University

Bachelor of Science - Nursing

Baylor University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Scouting of America
  • Scouting International
  • Girl Scouts of America
  • Girl Scouts International
  • Red Cross

Quote

Leave the world better than when you came in it.
Magic

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany Culture

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Magic Schubert