Magie Williams
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Kenific Group
10.2023 - Current
- answer calls and assist customers seeking information about Marketplace insurance, utilizing standard technology such as a telephone, web browser, and email.
- choose the appropriate pre-scripted responses, which you will read verbatim to provide basic general and claims-specific information.
Billing Specialist II
Spectrum / Spectrum Mobile
12.2021 - 07.2023
- Troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
Customer Service Representative
Ashley Furniture Industries
11.2020 - 11.2021
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Billing Specialist
Cigna
01.2018 - 06.2020
- Enter, update, and review data to ensure correct data are available
- Understand, explain, and document Medicare and Medicaid needs
- Analyze data to identify trends, opportunities, and potential knowledge gaps
- Seek information where gaps are identified.
Contact Service Representative
Alterius Career College
04.2017 - 01.2018
- Took inquiry calls from all potential students interested in knowing or receiving information about the programs including entrance requirements, curricula and academic standards and encourage qualified prospects to schedule appointment for an interview
- Return wed inquiries and calls promptly to all potential students and give them accurate information about programs offered, making outbound phone calls to students that have expressed interest in attending the institution, outbound calling efforts are the key components of this role
- Following up on all inquiries that fail to schedule or show for campus interview
File Clerk
The Florida bar Association
06.2016 - 07.2016
- Organizing records, such as letters, legal documents, case files, correspondence, invoices and memoranda according to that system
- Locate and retrieve requested files, as well as prepare legal document indices, file folders and labels
- Responsible for keeping files up-to-date
- In addition to filing, legal file clerks, clerical duties, such as handling mail, faxing, using a copy machine, maintaining a calendar, managing office equipment and ordering supplies.
Data Entry Specialist
Fast Tax Services
12.2012 - 04.2013
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns.
Lead Cashier
St Pete Times Forum
09.2009 - 03.2013
- Train and provide leadership, and supervision within the department
- Notified supervisor of any monies discrepancies
- Monitor sales volume, set cashiers' weekly schedules and close out cashiers daily
- Responsible for cash control in tills and safe and audit cashiers according to procedure
- Manage incoming and outgoing merchandise transfers and monitor all cashier drops
- Authorize returns, exchanges, voids and complete and submit necessary paperwork
- Review paperwork submitted by cashiers for completeness and accuracy
- Oversee department merchandising and price maintenance and operate register as necessary
- Ensure compliance with policies and procedures to maintain a safe, productive environment for all
- Assist Manager on duty as necessary.
Secretary
Boys and Girls Club
11.2005 - 06.2007
- Worked directly under the supervision of the Club Director
- Assigned field Trips
- Maintain close daily contact with club staff and supervisor to receive provide information, discuss issues, explain guidelines/instruction; instruct; and advise/counsel
Education
Associates in science in Criminal Justice -
Everest University
Tampa, FL10.2010
Skills
- Call Center
- Customer Service
- Accounts Receivable
- Billing
- Training & Development
- Accounting
- Medicare
Additional Information
- KNOWLEDGE/ABILITIES:
- Excellent problem solving skills and ability to adapt to change
- Strong interpersonal and customer service skills
- Microsoft Word, Excel and PowerPoint
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Kenific Group
10.2023 - Current
Billing Specialist II
Spectrum / Spectrum Mobile
12.2021 - 07.2023
Customer Service Representative
Ashley Furniture Industries
11.2020 - 11.2021
Billing Specialist
Cigna
01.2018 - 06.2020
Contact Service Representative
Alterius Career College
04.2017 - 01.2018
File Clerk
The Florida bar Association
06.2016 - 07.2016
Data Entry Specialist
Fast Tax Services
12.2012 - 04.2013
Lead Cashier
St Pete Times Forum
09.2009 - 03.2013
Secretary
Boys and Girls Club
11.2005 - 06.2007
Associates in science in Criminal Justice -
Everest University
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