MAGNOLIA HYBNER
Lubbock,TX
Summary
Experienced barista with expertise in high-volume coffee shops, adept at diverse coffee brewing methods. Creates welcoming customer environments and efficiently manages team workflow. Committed to cleanliness, quality, and customer satisfaction in all work areas. Delivers exceptional customer service and remains composed in busy settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Overton Hotel
10.2023 - 10.2024
- Maintained Total Quality Experience for customers and team members
- Facilitated training in customer service and product knowledge
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained an environment that is clean, organized, stocked, and, when necessary, helped in the production and stocking of the Café.
- Performed POS duties.
- Assisted Outlets Manager in maintaining proper coverage and team member schedules, ensuring that the Cafe maintains customer service standards, and team members adhere to meal and break policy.
- Ensures all cash handling procedures are used and understood.
- Follows and directs team members to follow store policies, procedures, and adhere to merchandising and cleanliness standards.
- Promoted and practices safe work habits.
- Operated cash registers to process customer payments.
- Proactive in solving customer problems and satisfying customers in various situations.
- Ensured that all team members follow the Standard Operating Procedures, leading by greeting and responding to all customers with fast, efficient, friendly, and personalized service.
- Strives to develop a rapport with customers by learning their names, favorite drinks, and food items.
- Responds proactively to prevent customer service situations.
- Investigates and resolves customer incidents, documenting if necessary.
- Consistently monitors, coaches, and encourages team members to meet the Company's service standards.
- Follows all drink recipes and procedures, maintaining the highest quality and consistent product standards.
- Ensures that all team members are educated on our products and services by developing an understanding of our various types of coffee, tea products, blends, and roasts.
- Able to explain to the staff and guests various differences in flavor and blends.
- Tastes products on a per-shift basis for quality assurance.
- Provides coaching and training to baristas and staff on performance expectations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Goldstripe Coffee Roasters
Lubbock, TX
05.2023 - 10.2023
- Memorize several specialty food and beverages prepared to order each time
- Demonstrated customer service with a smile, kindness, and efficient effective communication
- Provided training and guidance for new employees to ensure consistent service for our customers
- Maintained the register and managed shift changes with precision and reliability
- Opening and closing registers
- Maintained a clean and sanitary environment for both staff and customers
Carhop
Sonic Drive-in
04.2022 - 01.2023
- Communicated with customers to take and deliver orders curbside in an efficient and professional manner, as well as to address complaints or satisfy customer demands
- Prepared drink orders, bagged food orders, and support other staff members during rush hours
- Prepped workstations when opening and maintained cleanliness standards throughout the work day
Barista
Humble Grounds Cafe
03.2020 - 12.2020
- Prepared and served specialty food and beverages with family-oriented service
- Demonstrated customer service with the goal of maintaining the community experience of a local business
- Provided training and guidance for new employees to ensure consistent service for our customers
- Maintained the register and managed shift changes with precision and reliability
Education
Associate of Arts - Vocal Performance
TTU School of Music
Lubbock, TX02-2022
High School Diploma -
Christ The King Cathedral School
Lubbock, TX05-2017
Skills
- Excellent oral and written communication skills
- Polite and efficient customer service
- Creating a sense of community among customers and employees
- Addressing and mitigating conflict in a calm, professional manner
- Safe, reliable, and accurate cash handling and register management
- Understanding and application of food safety and cleanliness procedures
- Display case merchandising
- Food Preparation
- Espresso machine operation
- Opening and closing duties
- Beverage Preparation
- Cash Handling
- Dining room maintenance
- Latte art
- Up-selling
- Table Bussing
- Coffee expertise
- Conversant in Italian
- Hospitality service expertise
- New Hire Training
- Conflict Mediation
- Speedy and efficient
- Coffee brewing
- Safe Food Handling
- Adaptive and creative
- Coffee machinery
- Positive and professional
- Friendly and outgoing
Certification
- TABC
- Food Handlers
- Certified Barista
Timeline
Barista
Overton Hotel
10.2023 - 10.2024
Goldstripe Coffee Roasters
05.2023 - 10.2023
Carhop
Sonic Drive-in
04.2022 - 01.2023
Barista
Humble Grounds Cafe
03.2020 - 12.2020
Associate of Arts - Vocal Performance
TTU School of Music
High School Diploma -
Christ The King Cathedral School
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