Magnolia Kemp
Lansdale,PA
Summary
Dynamic professional with a proven track record at Pinecrest Village, excelling in office management and customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Secretary to the General Manager
Pinecrest Village
06.2024 - Current
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Managed sensitive data with discretion.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Private Nanny
Heinold Family
01.2024 - Current
- Developed and implemented engaging educational activities tailored to children's individual learning styles.
- Ensured safety and well-being of children through vigilant supervision and adherence to health protocols.
- Coordinated daily schedules, including meals, nap times, and recreational activities to promote structure.
- Built strong relationships with children, fostering trust and encouraging positive social interactions.
- Exhibited flexibility in childcare by quickly responding to changing family dynamics.
- Communicated effectively with parents regarding daily progress, challenges, and developmental milestones.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Identified warning signs of emotional and developmental problems in children.
Waitress
Texas Roadhouse
08.2019 - 06.2023
- Delivered exceptional service to customers, guaranteeing satisfaction with food and beverage orders.
- Adapted quickly to changing customer needs and restaurant demands during shifts.
- Maintained exceptional service standards under pressure, delivering consistent quality during busy times.
- Excelled in delivering outcomes under pressure in a high-speed work atmosphere.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
B.S - Psychology
West Chester University of Pennsylvania
West Chester, PA12.2023
Associates - Psychology
Montgomery County Community College
Blue Bell, PA05.2021
Skills
- File organization
- Office management
- Data entry proficiency
- Document preparation
- Time management expertise
- Exceptional organization
- Master calender management
- Scheduling
- Teamwork and collaboration
- Multitasking and time management
- Customer service
- Problem-solving
- Customer relations and communications
- Self motivation
- Interpersonal skills
- Goal setting
Timeline
Secretary to the General Manager
Pinecrest Village
06.2024 - Current
Private Nanny
Heinold Family
01.2024 - Current
Waitress
Texas Roadhouse
08.2019 - 06.2023
B.S - Psychology
West Chester University of Pennsylvania
Associates - Psychology
Montgomery County Community College