Magnus Yarbrough
Gilbert,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Extra Mile
08.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Processed orders and returns accurately, improving operational workflow and reducing processing time.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Circle K
02.2023 - 05.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Processed orders and returns accurately, improving operational workflow and reducing processing time.
- Adapted quickly to changes in product offerings and service protocols, ensuring consistent support delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Head Dishwasher
Uncle Bear's Bar & Grill
01.2022 - 08.2022
- Oversaw daily dishwashing operations, ensuring cleanliness and sanitation standards were met consistently.
- Trained new staff on efficient dishwashing techniques and equipment usage to enhance team performance.
- Established workflows that improved turnaround time for clean dishes during peak service hours.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Promoted cross-training opportunities within the kitchen staff, fostering versatility among team members.
- Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
- Collaborated with fellow dishwashers to develop efficient strategies for tackling large volumes of dishes during peak times.
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed dishes and assisted in bussing tables.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
General Service Technician
Pep Boys
01.2020 - 07.2020
- Conducted routine maintenance and repairs on various mechanical systems and equipment.
- Diagnosed issues using specialized tools and recommended corrective actions to ensure operational efficiency.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Maintenance Crew Member
Walmart
10.2019 - 01.2020
- Oversaw daily maintenance tasks, ensuring equipment functionality and safety standards compliance.
- Conducted routine inspections to identify and resolve potential issues proactively.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Followed routine maintenance checklist.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Installed new locks, door handles, and door closers.
- Executed tasks within time and budget constraints.
Stocking Associate
Walmart
06.2019 - 08.2019
- Organized and replenished merchandise on sales floor to maintain optimal stock levels.
- Collaborated with team members to ensure timely restocking of inventory in designated areas.
- Ensured compliance with safety standards while handling products and operating equipment.
- Developed strategies to improve workflow efficiency during peak stocking periods.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Stocked designated items on shelves, end caps and displays.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
No Degree - Civil Engineering
Chandler Gilbert Community College
Chandler, AZ05-2029
High School Diploma -
Queen Creek High School
Queen Creek, AZ05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Brand representation
- POS systems expert
- Conflict resolution
- Spreadsheets
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Customer Service Representative
Extra Mile
08.2024 - Current
Customer Service Representative
Circle K
02.2023 - 05.2024
Head Dishwasher
Uncle Bear's Bar & Grill
01.2022 - 08.2022
General Service Technician
Pep Boys
01.2020 - 07.2020
Maintenance Crew Member
Walmart
10.2019 - 01.2020
Stocking Associate
Walmart
06.2019 - 08.2019
No Degree - Civil Engineering
Chandler Gilbert Community College
High School Diploma -
Queen Creek High School