Mary Goff
Casper,WY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support company goals.
Overview
15
15
years of professional experience
Work History
Cashier/Floor Sales
Party America
Casper, US
10.2015 - 05.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers via in-person and over the phone with party decorations as well as designed and delivered balloon creations, according to customer specifications.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Used suggestive selling techniques to promote add-on sales.
Assistant Manager
LaFaive Oil Company
Pembine, US
08.2012 - 08.2013
- Promoted from Team Leader to Assistant Manager within two months.
- Managed staff of 10 sales associates.
- Reported to the district manager regarding all store and staff issues.
- Directed customers to store locations.
- Received customer payments.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
- Rotated and ordered stock as needed.
- Monitored and managed gas sales/refills and pricing.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Transformed unkempt, dusty store into a clean, inviting space and encouraged team to continually maintain same level of excellence.
- Evaluated individual performance and identified opportunities for improvement.
Managing Editor
Pretty-Scary.net
01.2006 - 01.2012
- Interviewed popular, independent, and cult-favorite celebrities from both in front of and behind the camera, including those in the author, artist, special effects, screenwriter, music and film-score fields, and more.
- Authored and published engaging reviews and news of upcoming, underground, popular, and cult-favorite film releases, books, art, and music.
- Generated one-of-a-kind graphic elements and photography for use on website.
- Maintained consistent use of site-specific graphic imagery in materials and other marketing outreach.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Implemented SEO best practices to increase visibility and engagement of online content.
- Developed and implemented effective content acquisition strategies to create riveting content.
- Proof-read, published, and rotated original short stories, poetry, and serial content for the website fiction section.
- Edited contributor articles and content for the main page for clarity, grammar, and style consistency.
- Collaborated with authors to refine and polish their work while maintaining their voice.
- Managed editorial calendar and ensured timely publication of all content pieces.
- Managed multiple writing and editing assignments within stated timelines.
- Created interesting, engaging, and original social media, forum, and blog posts.
- Moderated and delegated moderators for public forums to ensure user safety, interactivity, engagement, and to remove hostile or threatening forum users.
Administrative Assistant/Medical Records Clerk
High Country Home Health
Laramie, US
06.2002 - 10.2005
- Directed guests and routed deliveries and courier services.
- Pleasantly greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Researched and assigned proper ICD-9 codes for diagnoses by a practitioner.
- Expertly transcribed medical reports and medication prescriptions for a variety of physicians and entered them into current patient files.
- Entered information into the OASIS system efficiently and without errors.
- Prepared new patient charts, consent forms, and spreadsheets as necessary, often utilizing programs such Microsoft Excel, and Office Word, etc..
- Answered and managed incoming and outgoing calls on a multi-line phone system, while recording accurate messages.
- Professionally and courteously verified appointment times with patients.
- Scheduled appointments between registered patients, and nursing staff.
- Created, updated, and maintained patient, and nurse practitioner visit schedules, and all other employee work schedules.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Composed, edited and typed complex memos and reports with job-related software.
- Obtained information by contacting appropriate personnel or patients.
- Supported administration staff with records requests to support patient care.
- Processed and invoiced records requests from patients, providers and third parties.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Tracked and processed release of information requests.
- Pulled patient charts for upcoming appointments.
- Updated patient demographic and insurance information in the medical record system.
- Assisted HR with interviews of potential employees, new as well as established employee paperwork, creation of new employee files, and preparing new hire packets.
Health information management specialist
Wyoming Behavioral Institute
Casper, US
06.2003 - 11.2003
- Assisted in the creation, maintenance, and organization of medical charts and/or electronic medical records (filing, Op Reports, intake, mental health history and diagnoses, doctor's notes, inpatient and outpatient treatments, medication history, etc.).
- Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
- Updated patient financial information to guarantee accuracy.
- Prepared billing correspondence and maintained database to organize billing information.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Obtained scanned records and uploaded them into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties that included answering phones, faxing medical records to appropriate parties, file retrievals, and assisting in-person records requests.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
High School Diploma -
Hot Springs County High School
Some College (No Degree) - Clinical Psychology
Colorado Technical University
Skills
- Excellent Problem Solver
- Records Management Professional
- Familiar with OASIS billing and coding
- Resourceful and reliable worker
- Excellent verbal communication
- Computer Software familiarity
- Strong work ethic
- Professional appearance
- Multitasking and organization
- Exceptional customer service
- Task prioritization
- Sales techniques
- Research and fact-checking
- Interviewing strength
- Social media engagement
- Writing and editing
- Legal understanding
- Transcription
- Accurate documentation
- HIPAA requirements
- Data privacy
- Document scanning
- Data entry
- Admissions recordkeeping
- Strong attention to detail
- Medical terminology
- Speech recognition technology
- Team player with positive attitude
- Fast typing speed
- Strong listening skills
- Disease process comprehension
- Phones, faxing, and filing
- Advanced grammar
- Dictation software
- ICD 9 coding
- Deadline driven
- Proofreading expertise
- Physician collaboration
- Pharmacology awareness
- Anatomy and Physiology Knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 10/24
- Work style: Reliability, Proficient, 10/24
- Customer focus & orientation, Proficient, 01/23
- Customer service, Proficient, 01/23
Timeline
Cashier/Floor Sales
Party America
10.2015 - 05.2017
Assistant Manager
LaFaive Oil Company
08.2012 - 08.2013
Managing Editor
Pretty-Scary.net
01.2006 - 01.2012
Health information management specialist
Wyoming Behavioral Institute
06.2003 - 11.2003
Administrative Assistant/Medical Records Clerk
High Country Home Health
06.2002 - 10.2005
High School Diploma -
Hot Springs County High School
Some College (No Degree) - Clinical Psychology
Colorado Technical University
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