MAGORI E. THELON
12520 NE 1ST AVE, North Miami,
Summary
Highly qualified professional seeking full-time opportunity with The City of North Miami to showcase exceptional organizational skills, excellent clientele service, and effective communication abilities. Well-rounded work background and professional experience, eager to contribute to the success of the organization. Proven track record of maintaining efficient office operations and possessing expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
City of North Miami
02.2020 - Current
- Work with employees to meet the department’s expectations, and assist the coordinator in preparation for magistrate hearings
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Process and review all department invoices and prepare claim vouchers for payment authorization.
- Developed a tracking and filing system for work orders, enhancing efficiency and support for code officers.
- Assisted in creating the department SOP for the magistrate and currently working on additional SOP for Admin Specialist.
- Completed weekly payroll for 12 employees.
Permit Processor
City of Aventura
07.2017 - 02.2020
- Coordinate and process an variety of forms, work orders, permits, applications, billing, and fees
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Collaborate with team members to achieve department goals.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Assisted in developing system procedures and trained staff on implementation of the new system.
Hotel Reservation Associate
The Hotel of South Beach
02.2012 - 07.2017
- Answer all inbound and outbound calls and provide local information to hotel guests as necessary
- Provide long and short-term assistance in the front office via clerical and administrative support
- Data entry and clerical work including maintaining guest reservations & cancellations.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Processed group reservations, coordinating closely with event planners for successful events.
- Handled reservations and answered questions from interested patrons for group reservation.
- Managed high call volume while maintaining a professional demeanor and providing accurate information.
- Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
- Handled reservations and answered questions from interested patrons for busy 10+room hotel.
Food and Beverage Supervisor
Acqualina Hotel Resort & Spa
02.2008 - 02.2010
- Maintain clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Boosted employee morale through regular recognition of outstanding performance, fostering positive work atmosphere conducive to exceptional service delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
Administrative Assistant
United Collection Bureau
04.2005 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Reduced overdue accounts by implementing effective collection strategies and maintaining consistent communication with clients.
- Negotiated successful payment plans for clients struggling with financial hardships, resulting in reduced defaults and improved company revenue.
- Maintained accurate documentation of all collection activities, ensuring compliance with federal regulations and company policies.
- Enhanced client relationships through personalized account management, leading to increased satisfaction and retention rates.
Human Resources Coordinator
Royal Palm Hotel
02.2003 - 10.2005
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Devised hiring and recruitment policies for over 100-employee company.
Education
No Degree - Criminal Justice
Miami Dade College
Miami, FLHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2001
Skills
- Attention to Detail
- Documentation and Recordkeeping
- Recordkeeping
- Maintains confidentiality
- Task Prioritization
- Continuous Improvement
- Multitasking Abilities
- Data Entry
- Vendor Management
Media Skills
- Microsoft Office Suite including, Word, Excel and Outlook
- Kronos- HR & Employee scheduling software
- HTE, Track-It & Eden software
- Social Media- Facebook, YouTube and Instagram
Certification
- CNP - Certified Notary Public
- Licensed Esthetician - 4 years
- Certified HIV, AIDS, Other Communicable Diseases
- Certificate- Supervision in Government
Volunteer
- Haitian Heritage Committee, contributing to the creation of memorable and engaging events.
- Notary II Notary Committee, assist and train other Notary agents.
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
Spanish
Elementary
Summary of qualifications
With over 12 years of experience in clientele relations and more than 5 years in the hospitality industry, I bring a motivated and professional approach to my work. I'm skilled at handling sensitive and confidential records with care. I'm adaptable, keeping a good sense of humor under pressure and thriving in fast-paced environments.
In my previous role s a Administrative Coordinator, I excelled at team-building and demonstrated strong organizational, management, and supervisory skills. I'm proficient in data entry, communication, and interpersonal interactions. I handle stressful situations well, using sound judgment to assess circumstances. My ability to navigate cultural differences smoothly, along with my excellent communication skills, allows me to work confidentially and effectively with both clients and colleagues.
References
Available upon request
Timeline
Administrative Coordinator
City of North Miami
02.2020 - Current
Permit Processor
City of Aventura
07.2017 - 02.2020
Hotel Reservation Associate
The Hotel of South Beach
02.2012 - 07.2017
Food and Beverage Supervisor
Acqualina Hotel Resort & Spa
02.2008 - 02.2010
Administrative Assistant
United Collection Bureau
04.2005 - 04.2008
Human Resources Coordinator
Royal Palm Hotel
02.2003 - 10.2005
No Degree - Criminal Justice
Miami Dade College
High School Diploma -
North Miami Senior High School
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