Magret Mutasa

• Attracts potential customers by answering and suggesting information about the services offered
• Enhanced customer satisfaction ,promptly addressing concerns and providing accurate information.
• Attended call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Received, sort and distribute mail
• Monitor incoming emails and answer or forward as required
• Creating and updating records ensuring accuracy and validity information
• Answer phones and transfer to appropriate staff members.
• Managed approximately 30 incoming calls.
• Established administrative work procedures to track staff's daily tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond accommodating unusual requests.
• point of contact at front office , greets employees guests, and vendors with warmth.

Respond to incoming calls and online inquiries

regarding account issues, travel tracking

Following communication "scripts" when handling different topics.

Resolve problems by clarifying issues , researching and explaining answers and alternativeT

Resolve problems by clarifying issues , researching and explaining answers and alternativeT

receive inbound calls including transferred sales leads and calls from current or potential customers!