Summary
Overview
Work History
Timeline
Generic

Margaret Ebbs

Campton

Summary

Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Diligent Desired Position with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.

Accomplished and certified Pharmacy Technician with over Number years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

14
14
years of professional experience

Work History

Certified Pharmacy Technician

Walmart
08.2013 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.

Vision Center Associate

Walmart
06.2011 - 08.2013
  • Served as a liaison between patients, optometrists, labs, suppliers, insurance providers for seamless communication throughout the vision care process.
  • Assisted patients with proper fitting and adjustments of eyeglasses, ensuring optimal comfort and functionality.
  • Collaborated with optometrists to ensure accurate prescription fulfillment for glasses and contact lenses.
  • Managed patient records diligently while adhering to confidentiality regulations outlined by HIPAA standards.
  • Maintained a clean, organized, and visually appealing store environment for both customers and staff members.
  • Improved overall store performance by participating in training sessions on new products, technologies, sales techniques regularly.
  • Conducted regular inventory audits to ensure product availability and identify discrepancies quickly.
  • Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
  • Provided exceptional customer service by responding promptly to inquiries, resolving issues, and following up on orders.
  • Contributed positively to the team environment by collaborating effectively with colleagues on projects/tasks related to daily operations.
  • Continuously updated knowledge on industry trends and innovations to provide customers with the most current information and recommendations regarding their vision care.
  • Enhanced customer satisfaction by providing personalized assistance in selecting eyewear and lenses.
  • Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
  • Streamlined vision center operations by maintaining accurate inventory and scheduling appointments efficiently.
  • Processed insurance claims accurately and efficiently to expedite payments for both the vision center and patients.
  • Ensured quality control by inspecting completed eyeglass orders meticulously before dispensing them to customers.
  • Demonstrated proficiency in using optical measurement devices such as pupillometers and lensometers for accurate results.
  • Anticipated and managed customer flow during peak times efficiently, reducing wait times and increasing overall satisfaction.
  • Developed strong relationships with clients, addressing their individual needs and concerns regarding vision care.
  • Utilized Software to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Performed ophthalmic triage in office or by phone to assess severity of patients' conditions.
  • Optimized schedule and enhanced patient safety by maintaining clean, safe, and well-organized examination rooms.
  • Maintained ophthalmic instruments or equipment.

Timeline

Certified Pharmacy Technician

Walmart
08.2013 - Current

Vision Center Associate

Walmart
06.2011 - 08.2013

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Margaret Ebbs