Maguette Gates
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as well as experienced Customer service, Sales, and Claims positions. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Consultant
Progressive Casualty Ins Co.
12.2022 - 01.2024
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Increased sales by effectively communicating policy benefits and tailoring coverage options to client needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Implemented effective cross-selling techniques to promote additional products that complemented existing policies for added value.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Exceeded sales targets through consistent follow-up on leads, referrals, and networking opportunities.
Claims Customer Service Representative
Chime Solutions
05.2020 - 08.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
Education
Bachelor of Science - Business Administration And Management
Clayton State University
Morrow, GA05.2026
Skills
- Problem-Solving
- Time Management
- Data Entry and maintenance
- Attention to Detail
- Customer Relations
- Problem Resolution
- Call Center Operations
- Customer Service
- Upbeat and Positive Personality
- Strong Telephone Etiquette
- Building customer trust and loyalty
- Calm and Professional under pressure
Certification
- Licensed Insurance Agent - Dec 2022 - Current
https://www.linkedin.com/public-profile/settings?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_self_edi
Timeline
Licensed Insurance Sales Consultant
Progressive Casualty Ins Co.
12.2022 - 01.2024
Claims Customer Service Representative
Chime Solutions
05.2020 - 08.2022
Bachelor of Science - Business Administration And Management
Clayton State University
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