Magundo Touray

• Translating Services – translated and transcribed documents and verbal statements from Soninke to English and vice versa
• Tax Preparation Services
• Managed approximately 30 daily incoming calls, emails, and faxes from customers.
• Immigration form preparation through translating for clients that spoke French, Mandinka, Bambara, and Soninke
• Secretarial and Consulting responsibilities
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Consecutive and simultaneous translating – On-Call

Provided consecutive interpretation services during legal proceedings such as court hearings, depositions, and client consultations. Demonstrated proficiency in legal terminology and procedures across diverse practice areas, including criminal court, family court, traffic court, formal USCIS interviews, worker’s compensation, and civil litigation cases.

• Managed multitasking effectively under pressure while providing immediate interpretations during fast-paced discussions and debates
• Enhanced communication by accurately interpreting and conveying messages between speakers of different languages.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Provided language translation and customer service skills to clients in retail business sectors.
• Completed precise translations of official documents with correct words and phrasing to meet legal standards.

• Spearhead a dynamic team of People Leaders, guiding Sales and Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers
• Ensure ongoing coaching and training to develop high performing workforce that drives customer experience, sales, merchandise, and operational efficiency
• Analyze store performance metrics to restructure corrective measures to address gaps and capitalize on growth opportunities
• Established comprehensive strategies for pricing, signage, labeling, floor layout, and display design to increase visual merchandise and operational efficiency
• Drive profitability through meticulous planning and execution of product movement logistics, fulfillment, and back-of-house activities
• Strategically plan and execute events and community outreach, ensuring seamless execution through effective coordination with Managers, Sales, and Customer Experience teams to enhance customer’s shopping experience
• Implement effective strategies to increased employee engagement, retention and professional development programs, supporting succession planning and leadership development
• Directed a team of 19 People Leaders (8 reporting directly) in a high-impact $90 million location, propelling it to rank among the top 21 volume-driving stores in the Northeast
• Spearheaded market expansion and 3 groundbreaking initiatives, serving as influential pilots for advancing company-wide strategies

• Managed two Free Standing Macy's Backstage locations simultaneously. Fordham Road, Bronx, NY, and Lake Success, New Hyde Park, NY.

• Promoted to manage 2 locations as a pilot
• Macy's Backstage Freestanding locations in the Bronx and Long Island
• Managed two dynamic teams through talent development, merchandise execution, operational excellence, results in an increase in sales
• Scrutinized market trends and competitor's approaches for reformulating services structure and promotional plans to maintain current customers pipeline and maximize market share
• Recruited top-tier talent by ensuring a diverse and all-inclusive work environment
• Actively engaged with the local community, building and maintaining positive relationships to enhance the store's visibility and community impact
• Elevated a 30-member team across sales and support disciplines, boosting business performance and revenue to $4+ million through effective coaching and guidance
• Achieved a substantial reduction in inventory shrinkage from 8.15% to 2.89% by implementing robust asset protection controls

• Led a union workforce to an 8% improvement in price and sign accuracy through strategic reporting analysis and coaching, elevating operational excellence
• Achieved a milestone by generating $1 million in fulfillment sales within a single season, optimizing both inbound and outbound receipt processes for heightened efficiency and effectiveness
• Earned the prestigious 'Make Magic Award' in 2013 for surpassing sales plan targets in strategic business units, demonstrating exceptional performance and contributions to organizational success
• Received the 'Support Manager of the Year' award in 2013, acknowledging outstanding contributions across critical support metrics, showcasing excellence and impactful leadership

• Enhanced event execution through strategic collaboration with vendors and regional leaders, achieving a remarkable 26% sales penetration
• Received the prestigious 'Make Magic Award' in 2010 for exceptional leadership, guiding a team where an outstanding 95% ranked in the top sales performer quartile
• Recognized as the 'Sales Manager of the Year' in 2010, 2009, and 2006, lauded for cultivating a top-performing team that consistently exceeded sales targets and excelled in acquiring new credit accounts

• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.