MaGwenta Moore

Conducted extensive research to pinpoint modernization opportunities.

Created reports from various financial information systems for tax purposes.

Facilitated collaboration between different organizational units and external stakeholders for effective tax payment oversight.

Coordinated disbursement of international wire requests.

Built partnerships with US universities, contributing to a revenue increase of $7.4M.

Surpassed annual sales goals by 32% in 2019.

Provided assistance on tax form notices and withholdings for courts and AO program offices.

Ensured adherence to IRS forms 1099, 945, 1042, 1042-S, W-9, W-8, and CP2100 notices.

Evaluated and eliminated underperforming vendors to achieve a $425,000 cost reduction.

Directed operations for a team of 5 full-time marketers and 4 paid contractors.

Provides professional accounting advice and assistance in the application and compliance of generally accepted accounting principles, policies, and procedures.

Directed the launch of a campaign for a new platform, resulting in revenue of $5.3M in the firstyear.

Implemented integrated paid acquisition plan, resulting in 41% return per dollar utilized.

• Utilized advanced computer-aided dispatch software to manage multiple incidents simultaneously, optimizing resource allocation.
• Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
• Contributed to overall team performance improvement through constructive feedback sharing during debriefings after major incidents.
• Identified potential areas for process improvements within the dispatch center, leading to more efficient workflows over time.
• Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
• Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.
• Improved communication within the team by implementing a streamlined call-taking process.
• Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
• Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.

• Increased brand visibility and drove lead generation through the management of marketing initiatives.
• Constructed effective communication plans and robust branding schemes, leading to improved client engagement.
• Elevated customer involvement via tailored digital marketing tactics.
• Executed timely and cost-efficient project completion through collaboration with sales, technical, and customer relations departments.
• Achieved $18M in new leads by implementing a comprehensive marketing plan on various platforms.
• Created and executed a brand recognition campaign to increase inbound leads by 68% annually.
• Directed the application of real-time reporting on marketing spend to refine bid strategy, leading to a 22% boost in ROI.
• Surpassed quarterly growth objectives by an average of 23%.
• Led a team consisting of four full-time marketing personnel.

• Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
• Enhanced marketing campaign efficiency through detailed data analysis.
• Performed consistent competitor analysis to remain updated on market movements.
• Analyzed third-party data and investigated new growth opportunities.
• Developed A/B testing strategies for Facebook advertisements, resulting in a 12% increase in ROI.
• Created essential Tableau reports for executive review focusing on marketing spend, lead acquisition, revenue growth, and return on investment.
• Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
• Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
• Developed recruiting strategies to identify qualified candidates and build network.
• Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
• Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
• Participated in professional development opportunities related to human resources management and recruiting practices.
• Evaluated strengths and weaknesses of candidates through effective screening processes.