Magy Perez
Los Angeles,CA
Summary
Dynamic and Results-Driven Team Leader with over 20 years of experience in the digital asset management industry. Proven track record in effectively leading teams, optimizing production workflows, and providing exceptional customer service and technical support with meticulous attention to detail. Expertise in implementing secure and scalable workflows, driving the integration of cutting-edge technologies, including third-party facial recognition software for metadata entry, to significantly enhance operational efficiency. Adept at fostering collaboration across cross-functional teams, ensuring top-tier client satisfaction, and consistently exceeding performance goals. Committed to continuous innovation and process improvement, with a focus on delivering high-quality, time-sensitive solutions.
Overview
28
28
years of professional experience
Work History
Team Leader | Shift Manager
Warner Bros. Discovery
01.2003 - 04.2025
- Recruited by a leading multinational mass media and entertainment corporation to oversee daily operations of the Photo Lab, providing strategic planning, operational oversight, and team leadership during a pivotal transition from physical film to digital imaging.
- Led the digital transformation by implementing modern workflows and systems, delivering exceptional customer service and responsive technical support to efficiently address client needs and resolve issues.
- Streamlined operations by identifying and eliminating redundant processes, which improved team efficiency, boosted morale, and increased overall profitability.
- Introduced third-party facial recognition software to enhance talent identification processes, reducing errors by 90% and improving production efficiency by 20%.
- Implemented secure digital workflows aligned with corporate security protocols, ensuring the protection and confidentiality of sensitive digital assets.
- Collaborated cross-functionally with production, post-production, and IT departments to optimize workflow integration and uphold industry compliance standards.
- Recognized for strategic leadership, operational innovation, and adaptability in a fast-paced, evolving technological environment.
Digital Archives Representative
Warner Bros
01.2000 - 01.2003
- Recruited to join the newly established Digital Archive and Asset Management department, overseeing the organization, preservation, and accessibility of both physical and digital media collections.
- Collaborated cross-functionally with internal departments to ensure compliance with archival standards, metadata consistency, and best practices in digital asset management.
- Played a key role in the development of the Media Asset Retrieval System (MARS) by providing critical user feedback during the design phase and co-authoring the system’s user instruction manual to support smooth implementation and user adoption.
- Organized and prepared photographs and transparencies for long-term archival storage and high-resolution digital scanning.
- Performed light image retouching and color correction using Adobe Photoshop to enhance visual quality and maintain archival integrity.
- Worked closely with various departments to manage and catalog digital assets, significantly improving accessibility, searchability, and retrieval efficiency across teams.
Customer Service Representative
Color House
01.1997 - 01.2000
- Dedicated client liaison with deep experience in the graphics and photo processing industry, known for supporting sales teams and delivering top-tier customer service.
- Act as the primary point of contact between clients and internal departments, ensuring clear, timely communication and thorough understanding of project specifications.
- Facilitate seamless collaboration between technicians, sales staff, management, and clients to ensure projects are executed efficiently and meet quality standards.
- Support the sales team by accurately entering orders, managing timelines, and promptly addressing customer inquiries with professionalism and attention to detail.
- Build and maintain strong client relationships, fostering trust and ensuring a consistently high level of satisfaction with services provided.
Education
BFA-Painting
Otis College of Art And Design
Los AngelesSkills
- Customer Service
- Problem Solving
- Positive Attitude
- Team Collaboration
- Multitasking
- Safety Compliance
- Attention to Detail
- Efficiency
- Active Listening
- Effective Communication
- Time Management
- Communication Skills
Accomplishments
• The Robert Pincus Award for Exceptional Service
• The Idea Award recognized for restructuring the workflow for maximum efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader | Shift Manager
Warner Bros. Discovery
01.2003 - 04.2025
Digital Archives Representative
Warner Bros
01.2000 - 01.2003
Customer Service Representative
Color House
01.1997 - 01.2000
BFA-Painting
Otis College of Art And Design
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