Maha Almintakh
Summary
Proactive Trust & Safety professional skilled in analyzing and addressing violations, misconduct, and fraud across digital platforms. Leverages a deep understanding of policy and mitigation strategies to combat evolving online threats, enhancing community protection and user experience.
Overview
12
12
years of professional experience
Work History
Analyst - Long-Term Containment
TikTok/ByteDance
Austin
03.2026 - Current
- Developed and executed long-term containment strategies for persistent safety issues, successfully stopping major content escalations before they happened and steadily improving core team metrics reducing regrettable escalations by 30%.
- Eliminated persistent safety trends and violations, reducing high-risk content escalations and improving core platform metrics. Identified new risk patterns, developed long-term mitigation strategies, and served as internal tooling expert to enhance daily operational workflows.
- Built and scaled automated enforcement rules by gathering relevant data and feeding negative examples to AI models; successfully launched an automation rule for a highly complex, generic keyword trend that standard tools couldn't handle, reducing the presence of this trend by 30% through this strategy alone while maintaining high accuracy with minimal leakage or overkill.
- Established centralized intake system for internal tools, gathered feedback, drafted feature proposals, and created proof-of-concept models to demonstrate workflow improvements.
- Led hands-on testing for new tool features alongside engineers, ensuring everything worked smoothly and efficiently before rolling it out to the wider team.
- Produced regular strategy reports for leadership to highlight emerging user trends, outline action plans, and demonstrate real-world impact of mitigation strategies.
Analyst - Prioritization & Enforcement
TikTok/ByteDance
Austin
04.2025 - 03.2026
- Removed and controlled 500,000+ pieces of violative content through targeted enforcement workflows, reducing platform exposure to harmful content.
- Mitigated emerging platform risks and violative content through proactive content sweeps, mid-term enforcement strategies, and cross-functional collaboration to strengthen platform integrity and response mechanisms.
- Lead and manage P0 escalations and high-severity crisis events, partnering cross-functionally with Policy, Product, Operations, and Rapid Response teams; engage leadership through executive summaries and post-crisis reports to drive long-term preventive strategies.
- Develop automation strategies to detect and suppress nuanced policy violations at scale, enhancing proactive content moderation capabilities.
- Improved operational efficiency and consistency through cross-functional roadshow presentations that clarified team scope, optimized workflows, and detailed request submission best practices, resulting in a 10% acceleration in ticket resolution.
- Serve as tooling SME by testing updates, gathering feedback, and authoring proposals for new features and processes to improve efficiency and quality; lead training for existing team members and mentor new hires to ensure smooth onboarding and accelerated productivity.
- Collaborated with fellow SMEs on a case management system revamp and training rollout, reducing XFN request time by ~90%, and helped design an integrated system consolidating ~70% of tools into one workspace with ongoing efforts to include more resulting in a 50% efficiency increase.
Analyst - Investigations
TikTok/ByteDance
Austin
02.2024 - 04.2025
- Led Root Cause Analysis (RCA) on recurring platform integrity issues and content trends, synthesizing technical and policy findings to diagnose systemic weaknesses and inform executive safety strategies.
- Authored comprehensive Root Cause Analysis (RCA) reports that identified systemic gaps in a recurring integrity issue; implemented multifaceted mitigation strategies-including moderator re-training, continuous monitoring, and automated controls-which collectively decreased the issue's platform presence by 30%.
- Led platform integrity and risk mitigation initiatives focused on Root Cause Analysis (RCA), strategy development, and systemic change. Drove quantifiable safety improvements by synthesizing complex intelligence, influencing cross-functional partners (Product, Policy), and designing long-term, automation-backed solutions to recurring content trends.
- Identified emerging harmful content trends and enforcement gaps by integrating internal data, open-source intelligence (OSINT), and third-party reports for early risk mitigation.
- Influenced systemic improvements in Product, Policy, Process, and Detection across cross-functional Trust & Safety teams by leveraging data-driven insights and pattern analysis to enhance the overall safety ecosystem.
- Collaborated with cross-functional partners to review high-risk trends and escalations, promoting automation tools to scale content control and ensure high-quality, accurate responses.
Analyst - Law Enforcement Investigations
Facebook/Meta
Austin
04.2018 - 01.2023
- Directed high-stakes investigations into complex threats, quickly assessing their credibility to prevent digital and real-world harm; analyzed extensive datasets using various tools to identify risk patterns, significantly improving the organization's investigative effectiveness.
- Led global risk intelligence and high-stakes investigations, driving immediate crisis management for P0 escalations while serving as a strategic partner to Engineering, Data Science, and Policy teams. Championed resource optimization and efficiency by developing automated technical solutions and governing global communication strategies to mitigate organizational risk at scale.
- Co-managed a critical prioritization program to address issue influx and resource constraints; drafted strategic proposals and provided essential domain expertise to engineering and data science teams.
- Cultivated relationships with stakeholders and global teams to manage critical escalations, reducing organizational risk, and partnered with Legal and Policy to implement process improvements and optimize workflows.
- Managed global risk intelligence program across time zones, ensuring alignment through biweekly strategic updates and complex case study presentations; produced and edited bi-monthly organizational newsletter to highlight impactful work.
- Synthesized complex information into clear reports, presenting key findings to leadership to guide corrective actions and inform strategic decisions.
- Chaired the development and documentation of team processes, ensuring operational efficiency and consistency; designed and launched specialized training programs based on performance needs, which improved team skills and helped achieve key goals.
Triage Representative - Law Enforcement Response
Facebook (via Accenture)
Austin
05.2017 - 03.2018
- Conducted thorough investigations of high-volume US and global law enforcement requests on potential or credible threats, ensuring adherence to standardized protocols and industry best practices.
- Evaluated law enforcement requests to identify necessary escalations for timely resolutions.
- Guaranteed quality assurance on triage services while consistently surpassing quotas to influence institutional excellence.
- Utilized extensive knowledge to analyze legal process requests from agencies in US and Canada, enhancing workflow effectiveness.
Analyst - Ads Operations
Facebook (via BCForward)
Austin
03.2016 - 05.2017
- Probed advertisement components and account activities to identify fraud indicators and uphold platform decency.
- Finalized internal tasks to assist advertisers in timely issue identification and resolution.
- Oversaw on-demand projects on policy changes and project types with flexibility and sense of urgency to steer reliability.
- Moderated reviews on published content with global co-moderators to ensure adherence to platform policies and compliance with operational regulations.
Senior Editor/Analyst - Maps POI
Apple Incorporated (via Mindlance)
Austin
10.2014 - 12.2015
- Managed complex escalations from team members, integrating solutions to support Apple policy implementation into existing maps infrastructure and enhance customer experience.
- Functioned as subject matter expert to leverage specialized knowledge and support for the designated escalations team.
- Facilitated constructive feedback through clear communication with team members, contributing to individual and team development.
- Developed relationships with new hires, providing mentorship to streamline onboarding for operational procedures.
- Maximized evaluation tools to assess relevant concerns.
Education
Master of Public Health -
The University of Sydney
AustraliaBachelor of Health Science - Health Sciences & Management
The University of Sydney
AustraliaSkills
- Trust & Safety Operations
- Incident Management
- Crisis management
- Crisis response
- Threat and Risk Management
- Threat analysis
- Investigations Management
- Abuse Management
- Risk mitigation
- Policy Enforcement
- Data analytics
- Workflow optimization
- Process Improvement
- Quality Assurance
- Case Management Systems
- Content Moderation
- Data Collection & Retrieval
- Information management
- Project management
- Cross-functional teamwork
- Stakeholder Engagement
- User Advocacy
- User Engagement
- Analytical thinking
- Automation Strategy
- Process Management
- Relationship Management
- Multitasking & Prioritization
- Attention to Detail
- Adaptability & Flexibility
- Executive Communication
- Leadership development
- Google Workspace (Google Sheets & Drive)
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Google Sheets & Drive)
- Microsoft Office (Word, Excel, PowerPoint)
Languages
- Arabic
- English
Timeline
Analyst - Long-Term Containment
TikTok/ByteDance
03.2026 - Current
Analyst - Prioritization & Enforcement
TikTok/ByteDance
04.2025 - 03.2026
Analyst - Investigations
TikTok/ByteDance
02.2024 - 04.2025
Analyst - Law Enforcement Investigations
Facebook/Meta
04.2018 - 01.2023
Triage Representative - Law Enforcement Response
Facebook (via Accenture)
05.2017 - 03.2018
Analyst - Ads Operations
Facebook (via BCForward)
03.2016 - 05.2017
Senior Editor/Analyst - Maps POI
Apple Incorporated (via Mindlance)
10.2014 - 12.2015
Master of Public Health -
The University of Sydney
Bachelor of Health Science - Health Sciences & Management
The University of Sydney