Maha Eflaih
Cypress
Summary
Results-oriented sales professional with a proven track record of building strong customer relationships, exceeding sales targets, and delivering exceptional service. Skilled in product knowledge, upselling, and maintaining an organized store environment. Dedicated to enhancing the customer shopping experience and fostering effective teamwork.
Overview
12
12
years of professional experience
Work History
Sales Associate
T.J. Maxx
08.2024 - Current
- Delivered excellent customer service by greeting customers, answering inquiries, and assisting with product selection to ensure a positive shopping experience.
- Boosted sales by leveraging in-depth product knowledge and upselling complementary items, consistently surpassing sales goals.
- Efficiently processed customer transactions, minimizing wait time at checkout.
- Contributed to visual merchandising by creating appealing product displays that highlighted key items and attracted customer attention.
- Managed daily stock replenishment and shelf organization to ensure optimal product availability.
- Supported store operations by processing returns, handling customer complaints, and adhering to loss prevention protocols.
Cash Office Administrator
T.J. Maxx
05.2024 - 08.2024
- Managed daily cash operations, including opening and closing procedures, cash reconciliations, and bank deposits, ensuring accuracy and compliance with company policies.
- Administered the store’s petty cash fund and processed vendor payments, maintaining meticulous financial records.
- Collaborated with the store manager to analyze financial reports and identify sales trends.
- Ensured compliance with financial procedures and supported internal audits by maintaining up-to-date records.
Sales Associate
Boutique 5
03.2022 - 05.2023
- Delivered exceptional customer service by responding to inquiries, locating items, and processing transactions quickly and accurately.
- Played a key role in surpassing sales targets through proactive upselling and customer engagement strategies.
- Maintained store organization and cleanliness to enhance the shopping experience.
- Collaborated with team members to create engaging promotional displays and implement effective marketing strategies.
- Managed inventory levels, ensuring shelves were consistently stocked and conducting regular inventory audits.
School Assistant Principal
Rumely International Schools
08.2019 - 05.2021
- Supported the school manager with administrative tasks, including scheduling, correspondence, and meeting coordination.
- Coordinated school events such as parent-teacher conferences, open houses, and field trips, ensuring smooth operations and effective communication.
- Managed logistics for school programs and activities, including procurement, transportation, and facility arrangements.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities while ensuring efficient resource allocation.
- Acted as a liaison between parents, students, and the administration, supporting disciplinary processes when necessary.
Student Administration Specialist
Dijla University
10.2012 - 11.2013
- Managed student records and databases, ensuring compliance with university policies and regulations.
- Provided guidance to students on course selection, scheduling, and registration.
- Responded to student inquiries, resolving issues and collaborating with academic advisors to promote student success.
- Organized events such as orientation sessions and workshops to ensure smooth transitions for incoming students.
- Coordinated with various departments to provide holistic support to students.
Education
Master of Business Administration (MBA)
Middle East University
Amman, Jordan01-2018
Diploma in Human Resources Management
Nell Academy (Authorized By Cambridge College)
Amman, Jordan01-2018
Bachelor of Science in Computer Science
Almustanseriya University
Baghdad, Iraq01-2012
Skills
- Sales and Customer Service Expertise
- Strong Organizational and Time-Management Skills
- Effective Communication and Problem-Solving Abilities
- Cash Handling and Financial Management
- Visual Merchandising and Inventory Management
- Leadership and Team Collaboration
Languages
English
Arabic
Timeline
Sales Associate
T.J. Maxx
08.2024 - Current
Cash Office Administrator
T.J. Maxx
05.2024 - 08.2024
Sales Associate
Boutique 5
03.2022 - 05.2023
School Assistant Principal
Rumely International Schools
08.2019 - 05.2021
Student Administration Specialist
Dijla University
10.2012 - 11.2013
Master of Business Administration (MBA)
Middle East University
Diploma in Human Resources Management
Nell Academy (Authorized By Cambridge College)
Bachelor of Science in Computer Science
Almustanseriya University
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