Maha Isa
Orland park,IL
Summary
Skills & Qualifications Excellent time management skills| Public speaking skills| Problem-solving skills and both verbal and written communication skills| Proficiency in Microsoft Suite |Exceptional organization skills| Leadership, and interpersonal skills |Ability to work with a team and have attention to detail |Ability to communicate effectively with various management levels and other departments| Knowledgeable about learning management systems | Ability to handle multiple assignments and assess and analyze data| Previous work experience as a Training Coordinator, Training Facilitator, Trainer, in a corporate environment| HR Specialist |HR Sourcing| Background Check Administrator within Corporate Security | I-9 Specialist automation processes with BOTS in the HR field. Methodical and versatile Human Resources Specialist with 3 years of hands-on experience in consulting 10-related organizations. Proficiency in I-9's. In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies. Goal-oriented Human Resources Specialist with years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
20
20
years of professional experience
Work History
Onboarding & Training Coordinator Specialist
Linde Gas & Equipment
04.2022 - 12.2022
- Prepare & distribute monthly training schedule to Hiring Managers, New Hires & newly promoted employees in coordination with Onboarding Specialist
- Inform employees of scheduled training and track attendance
- Ensure new hires/newly promoted employees have the necessary assistance to set up assets and systems access Provide new hires with manuals, guidelines, and training documents
- Compile monthly/quarterly data (training attendees, new hire information)
- Coordinate and administer the Elevate System (LMS) Talent Strategy and other HR learning
- Curriculum, including creating and maintaining LG&E Learning Library, Skill Development Center, Manager Development Site, and Onboarding Site Coordinate with management to create and conduct surveys related to onboarding and training initiatives
- Develop and support creating of educational materials on a regular basis as needed, including visual aids, multimedia learning tools and training manuals.
I9 compliance Specialist
Linde Gas & Equipment
02.2020 - Current
- Daily reporting/tracking of up to date information on each employee and their I9 status
- Reverification for Alien workers and compliance regulatory information to stay compliant with DHS
- Monthing auditing of Billing for Equifax for AP department
- Main Administrator for Equifax Compliance Center for the company in the U.S
- Creating new ways to streamline the I-9 procedures
- Improved departmental processes through effective engagement with upper management
- Created BOT automation processes
- Managed quality programs to reduce overdue compliance activities.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through Equifax systems.
- Prepared training programs to improve compliance at all levels.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Broker
Realtopia Real Estate
Homer Glen, IL
09.2004 - Current
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Arranged for inspections and surveys of sold properties.
- Recorded supporting documentation for phone calls and written correspondence.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Prepared contracts and related documentation according to strict standards.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
HR Specialist
Linde Gas & Equipment
02.2020 - 01.2022
- Conducting Corporate security background screenings to evaluate candidates to clear them to begin working
- Complete interviews with candidates on their findings in the background
- Monthly auditing of billing for backgrounds for AP department
- Support for legal with investigations based on screening to support any claims and adverse action cases and EEOC claims.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Administrative Assistant
State Farm
08.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed Access databases converting complex data into easy-to-interpret data.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Life Spa Coordinator
LIFESPA
10.2018 - 02.2020
- Answered questions about spa, treatments offered and spa's amenities.
- Consistently received positive feedback from guests on performance reviews.
- Grew repeat client base by 90% through effective marketing and customer service.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Recorded weekly supply and inventory needs and made regular orders.
- Interacted with many guests daily and provided positive impression of spa.
- Promoted spa services and fostered new business by organizing promotional events.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Product Manager
Sterling Talent Solutions
01.2023 - Current
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
BBA - BUSINESS ADMINISTRATION, MANAGEMENT
ROBERT MORRIS UNIVERSITY
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BROKER REAL ESTATE
Skills
- Employee Performance Management System
- Group Discussion Facilitation
- Orientation and Onboarding
- Business Management Principles
- Training Method Development
- Employee Interviewing
- Tracking Protocols
- Needs Assessment
- Employee Performance Reviews
- Work Coordination
- Business Needs Analysis
- Client Retention
- Participant Recruitment and Placement
Languages
Arabic
Limited Working
Timeline
Product Manager
Sterling Talent Solutions
01.2023 - Current
Onboarding & Training Coordinator Specialist
Linde Gas & Equipment
04.2022 - 12.2022
I9 compliance Specialist
Linde Gas & Equipment
02.2020 - Current
HR Specialist
Linde Gas & Equipment
02.2020 - 01.2022
Administrative Assistant
State Farm
08.2019 - 02.2020
Life Spa Coordinator
LIFESPA
10.2018 - 02.2020
Broker
Realtopia Real Estate
09.2004 - Current
BBA - BUSINESS ADMINISTRATION, MANAGEMENT
ROBERT MORRIS UNIVERSITY
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BROKER REAL ESTATE