MAHA JOMAA
Dearborn,MI
Summary
Dynamic professional with a proven track record in customer service at Construction Specialties. Skilled in problem-solving and cash handling, I excelled in enhancing guest experiences and training staff. My proactive approach led to improved operational efficiency and customer satisfaction, ensuring seamless service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Construction Specialties
09.2023 - 10.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and upkeep.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Monitored inventory levels of office supplies, placing orders as needed to maintain functionality.
- Developed standard operating procedures for handling guest complaints, improving resolution timeframes.
- Utilized reservation systems to accurately process bookings and manage availability effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Manager's Assistant
CVS Pharmacy
05.2021 - 09.2023
- Coordinated daily operations to ensure efficient workflow and optimal customer service.
- Managed scheduling and staff assignments to maintain adequate coverage during peak hours.
- Assisted in training new employees on company policies and operational procedures.
- Developed and implemented inventory management strategies to reduce stock discrepancies.
- Assisted in training new staff on policies, procedures, and customer service standards.
- Managed inventory tracking systems to ensure accurate stock levels and reduce discrepancies.
- Developed training materials and documentation to support ongoing employee development initiatives.
Western Union Agent Cashier
Greenland Market
10.2018 - 11.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with Western Union policies.
- Assisted customers with money transfer services, providing clear instructions and support throughout the transaction process.
- Maintained accurate cash handling practices, reconciling daily cash drawers to prevent discrepancies.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Trained new staff on operational procedures and customer service best practices.
- Monitored transaction systems to identify and resolve discrepancies promptly.
Education
No Degree - English Language
BELL HIGH SCHOOL
Los Angeles, CA01.1995
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Languages
English
Professional Working
Arabic
Full Professional
Spanish
Full Professional
Timeline
Front Desk Agent
Construction Specialties
09.2023 - 10.2025
Manager's Assistant
CVS Pharmacy
05.2021 - 09.2023
Western Union Agent Cashier
Greenland Market
10.2018 - 11.2022
No Degree - English Language
BELL HIGH SCHOOL