Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maha Khan

Schenectady,NY

Summary

Dynamic Front End Customer Service Associate with a proven track record at Walmart, enhancing customer satisfaction and streamlining checkout processes. Skilled in customer relationship management and data entry, I excel in high-pressure environments, demonstrating resilience and strong interpersonal skills. These contributions have significantly improved efficiency and customer loyalty.

Overview

6
6
years of professional experience

Work History

Front End Customer Service Associate

Walmart
03.2019 - Current
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Improved overall efficiency of the front end by suggesting process improvements to management.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Social Media Manager

Private Client
01.2021 - 10.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with target audience.
  • Increased follower engagement with interactive content and timely responses to comments.
  • Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

Education

Associate of Science - Business Administration

Hudson Valley Community College
Troy, NY
06-2024

Skills

  • Patience and resilience
  • Up-selling techniques
  • Customer experience management
  • Data entry proficiency
  • Teamwork
  • Business reporting
  • Strong interpersonal skills
  • Schedule coordination
  • Customer service
  • Problem-solving skills
  • Customer relationship management
  • Time management abilities

Languages

Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Social Media Manager

Private Client
01.2021 - 10.2023

Front End Customer Service Associate

Walmart
03.2019 - Current

Associate of Science - Business Administration

Hudson Valley Community College

Similar Profiles

CREATE PROFILE
Maha Khan