Maha Muhammed
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Document Imaging Specialist
Deseret Mutual Benefit Administrators
Salt Lake City, UT
01.2023 - 07.2024
- Detail-oriented Document Imaging Specialist with a proven track record of managing and organizing electronic documents efficiently
- Skilled in utilizing document management systems to improve workflow processes and ensure accuracy
- Seeking to leverage and expertise in document imaging to contribute to a dynamic organization's success.
- Organized critical information and data, reducing paper waste by80%.
- Analyzed document images for accuracy and clarity prior to release into production system.
- Utilized various types of software applications such as Adobe Acrobat Pro and Microsoft Office Suite to manipulate digital images.
- Trained new employees on proper use of imaging hardware and software applications.
- Provided technical support for internal staff on document imaging related issues.
- Performed regular maintenance on all imaging equipment used in the organization's workflow processes.
- Managed the scanning, indexing and quality assurance of large volumes of documents.
- Collaborated with other departments to identify potential areas where improved scanning technology could be utilized.
- Developed procedures for improving image quality and reducing errors in document imaging processes.
- Assisted with the development of new methods for organizing electronic files according to established standards and procedures.
- Implemented new technologies that improve efficiency in the document imaging process.
- Evaluated existing imaging systems for performance improvement opportunities.
- Performed data entry tasks to accurately capture document information.
- Monitored automated document processing equipment including scanners, printers, copiers and fax machines.
- Supported daily operations by troubleshooting hardware and software issues.
- Handled receiving, organization and prioritization of various corporate documents in preparation for scanning.
- Checked images to verify scanning quality was suitable and complied with company's policies.
- Identified department and user document management requirements by conducting in-depth needs assessments.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Converted documents for specific personnel or project needs.
Digital Support Specialist
Morgan Stanley
South Jordan, UT
10.2022 - 12.2022
- Manage daily volume of inbound calls from participants, providing world-class customer service to both internal and external clients in all interactions
- Strengthen and enhance existing client relationships through the processing of client requests, timely resolving of client inquiries, and making sure key client information and documentation are up to date
- Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access, and cash management offerings, that support clients' needs
- Identify opportunities to deepen relationships through areferral-based model; balance efficient issue resolution with discovery conversations to identify opportunities for strengthening client relationships
- Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity
- Recognize and mitigate risk, ensure a deep understanding of and adherence to all policies and procedures; uphold requirements of the Quality Assurance guidelines.
Medical Assistant - Site Lead (Temporary Position)
OnPoint Testing
Salt Lake City, UT
11.2021 - 07.2022
- Performed Rapid Antigen, Spit PCR, and LAMP Rapid PCR tests
- Reported daily and weekly inventory
- Help train new hires and employees on new procedures
- Experience using DSLabs and Healthtracks
- Sanitize worksheet after each client; disinfect workspace at the end of the testing session; dispose of hazardous waste and store supplies.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Enhanced worker productivity through regular training sessions on safety protocols, equipment usage, and industry best practices.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Created weekly and monthly reports.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
Manager of Operations
Oxford Dry Cleaners
Pearland, TX
01.2020 - 07.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Resolved staff member conflicts, actively listened to concerns, and found an appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees and suppliers to keep everyone on the same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained accurate inventory of all assigned equipment.
- Transported inventory items to appropriate locations.
- Processed payroll by validating work hours and attendance of employees.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with the hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination, and recordkeeping.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
Patient Service Representative(Temporary Position
Sutter Health
West Valley City, UT
02.2021 - 05.2021
- Handle inbound calls from patients regarding scheduling an appointment of the COVID-19 Vaccine
- Verified patients insurance
- Help register patients into the Epic software system
- Handled patients charts
- Verifying patients identity.
Nursing Aide
Sandy Health & Rehab
Sandy, UT
09.2019 - 12.2019
- Follow facility policy and procedures for admission, discharge and transfer
- Actively listens to residents/patient family concerns and report problems to registered nurse
- Assists with physical therapy, ileostomy care, colostomy care, drainage care, drainage tubes, and dressing change
- Formulates effective working relationships with all health care team members, patients and families
- Demonstrates applied knowledge base in providing patient care
- Assist with restorative care.
Education
High school diploma -
Woods Cross High School
Woods Cross, UT03.2020
High School Diploma -
Mayde Creek High School
Houston, TX03.2018
No Degree - Biology
University of Houston
Houston, TXSkills
- 50 WPM
- ACH
- Appointment Setting
- Bookkeeping Support
- Cash handling
- Clinical Documentation
- Compliance understanding
- Data Entry
- Data logging
- Database Management
- Direct Patient Care
- Document filing
- Document Management
- Document Scanning
- EMR
- Epic
- Excellent communication skills
- Expense Tracking
- File conversion
- HIPAA and Patient Privacy
- Inquiry Handling
- Insurance Verification
- Knowledge of various Operating Systems
- Knowledgeable in Medical Terminology
- LAMP Stack
- Lexis-Nexus
- Medical Records Management
- Patient and Environmental Safety
- Patient Care Coordination
- Patient Flow Management
- Patient Observation
- Presentation Skills
- Proficient in Microsoft Office
- R
- Recordkeeping skills
- Records Management
- Sterilization techniques
- Strong decision-making skill
- Technical communication
- Telecommunications knowledge
- Understanding of common disorders
- Vital Sign Monitoring
Certification
- BLS Certification
- CPR Certification
- Data Science: R Basics, 07/01/22
- Microsoft Office Specialist
- Data Science : Visualization, 08/01/22
- Data Science : Probability, 10/01/22
Timeline
Document Imaging Specialist
Deseret Mutual Benefit Administrators
01.2023 - 07.2024
Digital Support Specialist
Morgan Stanley
10.2022 - 12.2022
Medical Assistant - Site Lead (Temporary Position)
OnPoint Testing
11.2021 - 07.2022
Patient Service Representative(Temporary Position
Sutter Health
02.2021 - 05.2021
Manager of Operations
Oxford Dry Cleaners
01.2020 - 07.2021
Nursing Aide
Sandy Health & Rehab
09.2019 - 12.2019
High school diploma -
Woods Cross High School
High School Diploma -
Mayde Creek High School
No Degree - Biology
University of Houston
- BLS Certification
- CPR Certification
- Data Science: R Basics, 07/01/22
- Microsoft Office Specialist
- Data Science : Visualization, 08/01/22
- Data Science : Probability, 10/01/22
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