Maha Sajid
Wesley Chapel,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure technical level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Power BI Engineer for USNAT
LTIMindtree
02.2023 - Current
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Azure Support Engineer
LTIMindtree
09.2022 - 02.2023
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided security incident triage and response.
- Provided firewall and VPN management, security and incident response.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Bachelor of Science - Computer Engineering Technology
Sir Syed University of Engineering
01.2019
Master of Science - Computer Science
City University of Seattle
Seattle, WA11.2018
Skills
- Kusto, MQuery, Unify, Fiddler
- Excellent Communication
- Problem Resolution (Assist 365, Rave, DFM)
- Data Analysis
- Time Management
- Production Support
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
Power BI Premium.
Fabric Feature readiness.
Azure VM.
Azure Networking.
Timeline
Power BI Engineer for USNAT
LTIMindtree
02.2023 - Current
Azure Support Engineer
LTIMindtree
09.2022 - 02.2023
Bachelor of Science - Computer Engineering Technology
Sir Syed University of Engineering
Master of Science - Computer Science
City University of Seattle