Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessDevelopmentManager

Mahaam Shams

Front Desk Medical Receptionist
Astoria,NY

Summary

Dedicated front desk medical receptionist with 6+ years of experience known for prioritizing patient care, training new hires and supporting individual needs on a personal level. Well-versed in communication and problem solving. Offering excellent skills in organization and office management. Ready to go the extra mile to complete tasks and help achieve team goals.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Front Desk Medical Receptionist

Tribeca Pediatrics
New York, NY
02.2016 - Current


  • Provide warm and welcoming environment for over 150 patients and their families per week.
  • Use EMR software to schedule, reschedule and confirm appointments for well, sick, and vaccine visits, and consultations.
  • Explain and collect balances and copayments.
  • Verify and update patient demographics and medical records.
  • Respond to patient emails and inquiries.
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Monitor provider schedules and manage patient flow by communicating patient arrivals or delays.
  • Train and mentor new employees hired to fulfill front desk role.
  • Maintain tidiness of office, waiting room and inventory.
  • Receive deliveries and administer inventory system.
  • Support office staff and operational requirements with administrative tasks and creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Pregnancy & Parenting Scheduling Coordinator

Tribeca Pediatrics
New York, New York
02.2016 - Current
  • Coordinate virtual prenatal classes supporting new and expectant parents,
  • Manage team of 10 highly qualified teachers, overseeing curriculum and enrollment.
  • Develop and implement plans with executive director to promote continuous improvement through evaluation of content and promotional strategies.
  • Communicate frequently with teachers to provide feedback and identify issues.
  • Manage master calendar to ensure smooth scheduling and rescheduling of classes.
  • Establish friendly and efficient customer service.
  • Prepare weekly and monthly reports to monitor business.
  • Increase customer satisfaction by resolving challenging situations with ease.
  • Demonstrate respect, friendliness and willingness to help wherever needed.

School Administrator

Tribeca Language
New York City, New York
01.2014 - 01.2016
  • Managed front and back office operations and served as single-point of contact for parents, teachers and prospective clients.
  • Facilitated daily administrative functions, including customer service, student registration, class scheduling and school expenditure.
  • Recruited and hired amazing teachers to support students of all ages; evaluated student language needs and proficiency levels.
  • Observed over 10 teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Oversaw students; verified attendance and progress.
  • Established positive, stimulating learning environment for students and exciting interactive setting for teachers.
  • Kept school in full compliance with established rules and policies, and safety standards.

Education

Bachelor of Arts - Journalism

Kinnaird College For Women
Lahore, Pakistan

Master of Arts - Mass Communication

Kinnaird College For Women
Lahore, Pakistan

Skills

Excellent Communication

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Software

MS Office Suite

Bookeo

Salesforce

Office Practicum

Timeline

Front Desk Medical Receptionist

Tribeca Pediatrics
02.2016 - Current

Pregnancy & Parenting Scheduling Coordinator

Tribeca Pediatrics
02.2016 - Current

School Administrator

Tribeca Language
01.2014 - 01.2016

Bachelor of Arts - Journalism

Kinnaird College For Women

Master of Arts - Mass Communication

Kinnaird College For Women

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Mahaam ShamsFront Desk Medical Receptionist