Mahaboob Shaik

• Involved in the end-to-end life cycle of Robotic Process Automation Implementation from process assessment to production support.
• Responsible for creating and maintaining documentation such as Process Definition Document, Solution Design Document, and Operational Handbook by working closely with the business team and the production support team.
• Implemented Power Automate’s automation lifecycle, including process recording, developing flows, testing and validation, deployment, and monitoring.
• Used Microsoft Power Automate’s AI Builder containing AI technologies such as NLP, Computer Vision, Deep Learning, and Machine Learning.
• Leveraged Power BI capabilities so that the data can be analyzed interactively through the dashboards.
• Utilized Power Automate Flows that can manage queues to prioritize, distribute, and process tasks efficiently.
• Integrated Power Automate with various Microsoft services such as SharePoint, Teams, and Dynamics 365 to automate data synchronization and notifications.
• Developed custom Connectors in Power Automate to establish connections with external systems and services to orchestrate seamless data integration between disparate systems.
• Created several AI models to deal with different types of documents such as Invoices, data sheets, and so on using AI Hub.
• Started using the Private bot store to share details and documentation for all the flows that are developed internally to the organization thereby increasing the re-usability.
• Performed a POC on Microsoft Power Automate suite containing Power Automate Desktop and Cloud flow.
• Integrated Power Apps with various data sources including SQL Server, Excel, and Dynamics 365 ensuring seamless data flow and accessibility.
• Implemented error handling and logging mechanisms within cloud flows to ensure robust and reliable operations.
• Responsible for reviewing and approving change tickets for RPA deployment and production issues.
• Used Power Automate to create custom connectors to establish a connection with the enterprise-wide applications and to perform data operations.
• Performed Code review sessions with other developers as a part of the Move to Production requirements.
• Assisted the other members of the CoE team in drafting the set of tasks to be completed as a part of moving a bot to Production.
• Used Confluence as the platform to store all the documents such as Process design documents and Solution design documents related to the business process.

Environment: Microsoft Power Automate, Universal Controller, ServiceNow, Power BI, Jira, Confluence, VB.NET, Power Shell, REST API Services.

• Involved in the end-to-end life cycle of Robotic Process Automation Implementation from process assessment to production support.
• Documented Process Definition Documents and Solution Design Document by working closely with the business team.
• As a part of A360 Migration, successfully migrated the current v11.x bots to A36o and have made the necessary changes to get it running.
• Responsible for creating a Migration document containing the coding standards and steps to be followed while migrating a business process to A360.
• Worked closely with IT and business units to identify automation opportunities and develop comprehensive solutions.
• Integrated Power Automate with Microsoft 365 applications such as Outlook, SharePoint, and Teams to automate email notifications, document approvals, and team collaboration processes.
• Deployed RPA solutions on Hosted Virtual Desktops (HVDs) hosted on Cloud Platforms.
• Used the enhanced capabilities of IQ BOT to collect data from different unstructured invoices.
• Developed Python code to pull records from the order graph using REST API calls.
• Monitored and maintained existing cloud flows performing regular updates and optimizations to ensure peak performance.
• Performed Code reviews for the workflows developed by peers before deployment and ensured framework standards were adhered to.
• Created and shared several reusable cloud flows and desktop flows which are being used by different teams across the organization.
• Used Power Automate Desktop to automate desktop processes including data entry, file management, and report generation resulting in increased accuracy and time saving.
• Developed custom Power Apps (Canvas and Model-driven) for various departments, enabling seamless data entry, process taking, and user interaction.
• Successfully delivered automations that have provided high ROI (Return On Investments) such as Device Protection Eligibility Notification and Device Help App SMS Notification.
• Responsible for creating documentation such as Process Design Documents and Solution Design Documents.
• As a part of the automation, I have successfully created reusable flows for retrieving information from various applications such as Order Graph, Customer Graph, Telegence, EDD/EGS, and so on.
• Used iTrack application as a medium to keep track of stories that need to be worked on and to update the stories that have been completed
• Worked closely with the Microsoft Power Automate support team to keep them informed about the performance issues and bugs within the application.
• Responsible for closely monitoring the bots/flows that have been pushed into Production in recent days.

Environment: Power Automate Desktop, Power Automate Cloud, Automation Anywhere (A360), Order Graph, Customer Graph, ServiceNow, Jira, Confluence, VB.NET and API Services.

• Involved in the end-to-end life cycle of Robotic Process Automation Implementation from process assessment to production support.
• Documented Process Definition Documents and Solution Design Documents by working closely with the business team.
• Calculated and documented the ROI and NPV for the business processes to be automated and provided a demo to the RPA CoE team.
• As a part of A360 Migration, I have successfully migrated the current v11.x bots to A36o and have made necessary changes including creating Global values to get it running.
• Collaborated with the business team to review and obtain approval for the documents.
• Designed and developed robust/reusable solutions following the coding standards set up by the COE.
• Created cloud flows using Microsoft Power Automate Desktop and have used Cloud Flows to schedule and monitor them.
• Used Email from Microsoft Power Automate Cloud flow to send bot results to business at the end of each production run.
• Created several processes using Automation Anywhere, which included both unattended and attended.
• Successfully migrated bots from AA v11.x to A360 as a part of the migration and made necessary changes for them to run.
• Automated enterprise-wide applications such as Oracle NetSuite for Invoice processing and Alteryx for tax-related processes.
• Worked with Mainframe applications such as CICS, User profile deletion, and other applications for access deprovisioning.
• Performed Unit Testing, System testing, and Integration testing and participated in the User Acceptance Testing and tested the test cases of the process.
• As a part of the RPA COE team, collaborated with the team in performing code reviews and during bi-weekly Automation & Innovation meetings.
• Integrated the advanced features of Automation Anywhere Enterprise Client like OCR, Web Recorder, and Image Recognition for existing robots.
• Used REST API web services to automate the tickets from ServiceNow and SailPoint Management systems for the ITS group.
• Took advantage of LCA’s (Locker Credential Attributes) to store the commonly used values such as console email & support email there by reducing the static data.
• Used Error Handling to handle exceptional conditions and to generate emails and logs that help in easy debugging.
• Created a modular code that can be used by all the businesses to pass the business data into AA Bot Insights and to validate the successful insertion.
• Performed Code reviews for the workflows developed by peers before deployment and ensured framework standards were adhered to.
• Coordinated with the Automation Anywhere Support team and infrastructure team during the version upgrade of Automation Anywhere Enterprise Client and Control room.

Environment: Automation Anywhere (A360, V 11.3.4, V 11.3.3), Microsoft Power Automate, NetSuite, ServiceNow, Sail Point Management, CICS, ACLS, Alteryx, VB.NET, Power Shell, REST API Services.

• Involved in SDLC Requirements gathering, Analysis, Design, Development and Testing of application developed using Agile Methodology
• Participated in Scrum Retrospective meeting for planning the sprints
• The project motive is to utilize RPA technologies to automate and streamline existing manual business processes, thereby decreasing the manpower and cost
• Responsible for identifying the manual processes which can be automated and designing Process Design Document (PDD) for those processes
• Maintained a current and thorough understanding of Automation Anywhere products (AA Client (Task Bots and Meta Bots), AA Control Room and services such as Operational Analytics
• Used PDF995 to work on PDF such as PDF conversion and for merging PDF by using AA Client
• I have worked independently on this project, where I worked directly with the director and manager and worked as main point of contact for our client’s different offices/bases
• Responsible for creating processes, mostly on Unattended bots
• Responsible for communicating with the Business team to understand their current process
• Used Excel Command for exporting structured data into various desktop applications such as (Facets App, SAP App, FedEx, UPS Tracking Applications)
• Used DOMX Path to get the unique attributes/properties for Web Application
• Good understanding and experience using Microsoft Office, including the ability to read Excel macros to translate them to RPA solutions and/or integrations
• Worked on various Mainframe systems and web portals to automate the processes
• Worked with Version one to create stories, enter the description, assign stories, and keep track of them
• Collaborated with stakeholders to gather requirements and design custom automation solutions tailored to specific business needs
• Automated mainframe applications such as ACLS (Advanced Consumer Lending system and so on
• Collaborated with AA Support Team to resolve unknown issues
• Documented the end-to-end process for Production Support Team
• Participated in migrating V10.x bots to V11.x

Environment: Automation Anywhere (V10.x, V11.x), VersionOne, PDF995, VBO, HTML, XML, CSS, JavaScript, SQL Server, Visual Studio

• Designed and developed ASP.NET web forms with integrated custom controls and user controls.
• Developed Web Application front end using HTML, CSS, JavaScript, and JQuery.
• Implemented technical use cases by designing and developing the appropriate web pages on asp.net using C# code-behind.
• Responsible for designing the ASP.NET application authentication using the .NET Framework, Model View Controller (MVC), and IIS security model.
• Used XML intensively to bind the data to the web controls, data manipulation, and store data and send as parameters to the stored procedures.
• Used basic OOPS concepts like Encapsulation, Polymorphism, Inheritance, and Abstraction.
• Developed WCF service endpoints and exposed them over default protocol (soap over http) settings.
• Client-side validation of pages was done in JavaScript and validation controls like Required Field, Range, Custom and Compare validation were incorporated for Server-side validation.
• Created Data layer using Entity Framework.
• Extensively involved in .Net Exception Handling Management, Debugging, and Tracing of Applications.
• Programmed ADO.NET for communication between application and database, used extensively Data Grid, Data Set, Data Table, Data Views, Data Adapter, and Data Readers to render reports.
• Created stored procedures, functions, and views for the related business scenarios in SQL Server.
• Hands-on experience creating the Technical design documents (TDD) & maintaining them and Supporting the production support issues/deployment.
• Worked in Agile Programming Methodologies, Scrum environment to deliver higher-quality software far more rapidly and designed the complete solution using anN-tier Architecture model.

Environment: ASP.NET, C#, .NET, ADO.NET, VB.Net, .Net Framework, WCF, Entity Framework, Javascript, JQuery, HTML, IIS, CSS, XML, TFS, SQL Server

• Evaluated user requirements and technical requirements to determine feasibility, cost, and time required for developing new systems and modifying existing systems while maintaining compatibility with existing systems.
• Used Microsoft Entity Framework as a first approach for the Data Access Layer in the ASP.NET MVC applications.
• Used WPF as it supports UI, document, Hardware acceleration, Interactive data visualization, and superior readability.
• Created UML (Class Diagrams, Sequence Diagram, and Component Diagram) diagrams using Visio.
• Developed Web Forms and User Controls use Grid view validation Controls extensively.
• Created Views, Triggers, Cursors, Constraints, and Normalization at the Data Access Layer.
• Involved in writing Stored Procedures to validate the data on the back end and to execute the desired result at the front end.
• Implemented page-level error handling using Custom Error pages and Error logs.
• Extensively used Javascript, JQuery, CSS, and HTML to define various styles for applications used in designing SQL server databases.
• Worked on creating SQL Queries, tables, and stored procedures to process the data.
• Performed Unit Testing with different kinds of data.
• Used Agile (SCRUM) Methodology with 4-week iterations (sprints).

Environment: Visual Studio.NET, C#, Net, VB.Net, ASP .Net, ADO.Net, Crystal Reports, Web Services, HTML, CSS, Unit Testing, JavaScript, J query, Ajax, SQL Server, Agile, Scrum