Mahad Abdirahman
Saint Paul,MN
Summary
Talented Security Specialist adept at evaluating visitors, shipments and supplies for security issues. Disciplined and hardworking team player with superior skills in observing behavior, managing conflicts, and solving problems gained over 3 years career in security.
Overview
6
6
years of professional experience
Work History
Senior Target Security Specialist
Target Corporation
Minneapolis, MN
05.2021 - Current
- Ran routine security checks, suggesting improvements as necessary.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Supervised network activity and security camera footage to locate potential threats.
- Developed crisis response and evacuation strategies for use during emergencies.
- Gathered data from daily logs and incident reports to locate security weaknesses.
- Communicated security policies to staff members and performed security training.
- Coordinated with external vendors for the installation and maintenance of security solutions.
- Monitored internal and external company communication and reported abnormalities.
- Reviewed system logs on a regular basis to ensure compliance with established policies and procedures.
- Developed security policies and procedures for the organization in accordance with industry standards.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Analyzed system performance data in order to optimize security controls for better efficiency.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Team Lead Sales Associate
Walmart
Green Bay, WI
11.2017 - 03.2021
- Resolved customer complaints quickly and efficiently.
- Monitored inventory levels to ensure availability of products for customers.
- Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
- Provided leadership, guidance, and direction to team members.
- Investigated trends in customer buying habits and reported findings to senior management.
- Assisted customers with product selection based on their needs and budget.
- Performed daily spot checks of store shelves to ensure proper product placement.
- Utilized strong problem solving abilities when resolving conflicts between employees or customers.
- Trained new staff in customer service protocols and product knowledge.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Checked store shelves and restocked products from inventory in back room.
- Organized sales floor to keep products and displays presentable and in sellable condition.
Education
High School Diploma -
Southwest High School
Green Bay, WI01-2020
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Emergency Response
- CCTV Monitoring
- Access Control
- Policy Updates
- Access Management
- Incident Response
- Risk Management
- Theft Prevention
- Evidence Collection
- Critical Thinking
- First Aid Training
- Teamwork and Collaboration
- Interpersonal Communication
- Team Player
- Self Motivation
- CPR Certified
- Decision-Making
- Continuous Improvement
- Reliability
- Team Leadership
- Problem-Solving
- Honest and Dependable
Languages
Somali
Professional
Kiswahili
Limited
Arabic
Limited
References
References available upon request.
Timeline
Senior Target Security Specialist
Target Corporation
05.2021 - Current
Team Lead Sales Associate
Walmart
11.2017 - 03.2021
High School Diploma -
Southwest High School
Bachelor of Science - Psychology
Southern New Hampshire University