MAHADIR ALAM BIVOR
Jamaica,USA
Summary
Motivated and reliable customer service professional with experience working in fast-paced environments and assisting diverse customers. Currently a Criminal Justice major with a strong interest in security and public safety. Skilled in communication, problem-solving, teamwork, and providing professional service under pressure. Known for being hardworking, quick to learn, and able to handle responsibilities efficiently while maintaining a positive attitude. Dedicated to developing strong professional skills and contributing to a safe, organized, and customer-focused workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aviation Security Officer
Allied Universal Security Services
Jamaica, NY
08.2025 - Current
- Monitored passenger and baggage screening processes to ensure compliance with safety regulations.
- Collaborated with law enforcement and emergency response teams during incidents and drills.
- Responded promptly to security alarms, effectively managing situations while maintaining calmness.
Customer Service Representative
Avis Budget Group
LaGuardia Airport
05.2025 - 06.2026
- Resolved customer inquiries effectively to enhance satisfaction and loyalty.
- Assisted customers with reservations, modifications, and cancellations using internal systems.
- Handled customer complaints professionally, ensuring prompt resolutions and follow-ups.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
Retail Sales Associate
Grand Slam
Manhattan, NY
07.2024 - 03.2025
- Assisted customers with purchases and maintained inventory
- Provided excellent customer service in a fast-paced environment
- Handled transactions and supported store opening/closing procedures
Crew Member
7-Eleven
Tampa, FL
11.2023 - 12.2023
- Operated POS systems and handled customer service tasks
- Maintained cleanliness and restocked shelves
- Worked varied shifts and supported daily store operations
Education
Associate of Science - Criminal Justice
LaGuardia Community College
Long Island City, NYSkills
- Customer Service
- Communication
- Time Management
- Teamwork
Certification
- New York State Security Guard License (8 & 16 Hour)
- Valid NYS Driver’s License
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Timeline
Aviation Security Officer
Allied Universal Security Services
08.2025 - Current
Customer Service Representative
Avis Budget Group
05.2025 - 06.2026
Retail Sales Associate
Grand Slam
07.2024 - 03.2025
Crew Member
7-Eleven
11.2023 - 12.2023
Associate of Science - Criminal Justice
LaGuardia Community College