Summary
Overview
Work History
Education
Skills
Accomplishments
References
Awards
Timeline
Generic

Mahagony Lanier

Summary

Dynamic, goal-oriented sales and management professional with track record of achieving and exceeding sales targets, developing effective sales strategies, and driving exceptional customer service. Experienced in managing and developing sales professionals and frontline employees to achieve maximum potential.

Overview

8
8
years of professional experience

Work History

District Sales Leader

PepsiCo
03.2023 - Current
  • Manage a district territory of sales professionals that average more than $26,175,000 annually.
  • Cultivate and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution. That has led to increased sales and market share by 10%.
  • Lead monthly company initiatives for retail partners that include promotions, innovation, inventory management, and pricing strategies.
  • Set productivity and sales targets, and measure performance to drive accountability that improved ASAS metrics from 89% to 97%.
  • Grew the business by 10% in profits by selling innovative products to partners such as chains and independent retailers.
  • Coordinate and support various delivery team leads by assisting with delivering products when necessary to reduce lost sales.
  • Lead the preparation and set up of stores for management/corporate tours of company and retail partners.
  • Provide support to the warehouse team by following the OPC process to eliminate waste
  • Trained 2023 sales intern, two sales designate, and one new Sales district leader.

Merchandising Team Lead

PepsiCo
04.2022 - 03.2023
  • Managed over 50 merchandisers with a planned headcount of 51
  • Coordinated and conducted Savvy training for frontline employees
  • Implemented new, efficient onboarding and training processes; reduced turnover rate by 30%
  • Managed the daily operations, delegated tasks, and monitored progress
  • Set productivity and service targets, measured performance to drive accountability, and improved AMAS metrics from 39% to 92% and Gap Time metrics from 3000 minutes to 60 minutes weekly
  • Took immediate action on customer issues with less than an hour of turnaround
  • Promoted to Sales Representative.

Format Pre-Sell Representative

PepsiCo
09.2019 - 03.2021
  • Managed sales, distribution, and merchandising of PepsiCo beverage products (averaging $20,000 annually)
  • Sold company initiatives to partners that included promotions, new brands, inventory management, and pricing strategies
  • Consulted, advised, and engaged with retail partners on category management and business analytics to help improve the performance of their business
  • Grew the business by 10% in profits by selling innovative products to partners such as chains and independent retailers
  • Coordinated and supported various delivery teams by delivering additional products when necessary to reduce lost sales
  • Lead the preparation and set up of stores for management/corporate tours
  • Provided support to the warehouse team by following ordering protocols to eliminate waste.

Customer Service Lead Associate

Publix
08.2015 - 09.2019
  • Supervised over eight (8) associates during shifts
  • Provided coaching, development, and feedback to associates
  • Assisted in training seven (7) new cashiers, including providing an understanding of the role and culture
  • Managed daily cash stock and inventory balances accurately, equating to over$40,000
  • Prepared weekly, detailed monetary reports and records for store audits.

Customer Service Coordinator

Kaiser Permanente Medical Center
06.2018 - 01.2019
  • Communicated with insurance companies to ensure proper billing resulting in reduced clerical errors by 15%
  • Posted payments on accounts and collected outstanding balances with an accuracy of 90%
  • Increased positive patient survey scores by 25% by providing an unrivaled customer service experience.

Education

B.S. in Business Management -

Albany State University
Albany, GA
05.2017

Skills

  • Territory Management
  • Cross-functional Collaboration
  • Relationship Building
  • Employee Coaching
  • Staffing and Scheduling
  • Customer Retention
  • Negotiation
  • Solution Selling
  • Team Building
  • Adaptability
  • Self-motivated
  • Consumer Packaged Goods Expertise
  • Competitive Analysis
  • Sales Presentations
  • Product Knowledge
  • Conflict Resolution
  • Sales Forecasting
  • Active Listening
  • Problem Solving
  • Analytical Thinking
  • Project Management
  • Technical Proficiency
  • Decision Making
  • Multitasking
  • Detail Orientated

Accomplishments

  • 2023 LPO for Pepsi Pro at Stone Mountain Location
  • 2023 LPO For Ga G2dsd at PEPSI Stone Mountain Location
  • 2022 LPO For Savvy Rollout at PEPSI Stone Mountain Location

References

References available upon request

Awards

  • PepsiCo Way Act as Owners Award 2023
  • Focus & Get Things Done Fast Award 2021
  • Raise the Bar on Talent & Diversity Award 2021
  • Moving to Higher Ground Award 2020

Timeline

District Sales Leader

PepsiCo
03.2023 - Current

Merchandising Team Lead

PepsiCo
04.2022 - 03.2023

Format Pre-Sell Representative

PepsiCo
09.2019 - 03.2021

Customer Service Coordinator

Kaiser Permanente Medical Center
06.2018 - 01.2019

Customer Service Lead Associate

Publix
08.2015 - 09.2019

B.S. in Business Management -

Albany State University

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Mahagony Lanier