Mahagony Whitmill
Puyallup
Summary
Passionate childcare Expert with 24+ years of comprehensive experience across diverse age groups, including special needs children. Combining nurturing care with outstanding customer service acumen, I bring a unique blend of expertise to enrich any team. Seeking an engaging role to leverage my skills, advance professionally, and contribute meaningfully in a supportive and fulfilling environment. Insightful Behavioral Coach recognized for high productivity and efficient task completion. Possess specialized skills in cognitive-behavioral strategies, motivational interviewing, and resilience training. Excel in empathy, communication, and adaptability to meet client needs effectively.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Behavioral Coach
Washington School Districts
Sumner/Bonnie Lake
August - Current
- Designed and implemented individualized education plans (IEPs) to address students' unique learning needs, ensuring progress within the general education curriculum.
- Delivered specialized instruction and incorporated accommodations and modifications for students with disabilities.
- Collaborated with general education teachers, support staff, and administrators to create inclusive learning environments.
- Utilized data-driven strategies to assess and address students' academic, developmental, and behavioral needs.
- Applied positive behavioral supports to promote classroom management and student engagement.
- Integrated a variety of teaching materials, technology, and high-yield instructional strategies to enhance learning outcomes.
- Maintained effective communication with parents and guardians, fostering trust and a team approach to student success.
- Monitored student progress and adjusted instruction to meet evolving educational goals.
- Supported cultural competence and equity by fostering an inclusive classroom environment respecting diverse backgrounds.
- Provided individual coaching to students with behavioral challenges.
- Developed tailored behavior intervention plans for diverse student needs.
Program Supervisor
Little Jack’s Corner
Auburn
12.2022 - 11.2024
- Maintain adherence to program policies and performance standards.
- Ensure classrooms meet licensing guidelines and scheduling requirements.
- Aid staff with child observations and conference preparations.
- Support and train staff on the implementation of the Creative Curriculum in the classroom.
- Monitor classrooms daily to ensure quality activities and a supportive environment.
- Maintain accurate documentation, child files, and lesson plans. According to the WAC credentials.
- Monitor accident reports and CPR first aid according to the WAC credentials.
- Support ECE staff in delivering a developmentally appropriate and culturally relevant curriculum.
- Oversee lesson plans and classroom activities assisting with curriculum planning.
- Develop and monitor menus, supporting family-style meals.
- Train and support staff in curriculum implementation and accurate documentation.
- Meet children's needs, including diaper changes, meals, and nap times, while maintaining licensing ratios.
- Involve parents in school activities and maintain confidentiality.
- Conduct regular performance evaluations and provide ongoing professional development.
- Implement strategies to support children's emotional and social well-being.
- Ensure the curriculum aligns with regulatory standards and program goals.
- Supervised daily activities of children in a safe and engaging environment.
- Coordinated schedules and activities to promote child development and learning.
Behavioral Health Technician
Maxim Healthcare
Seattle
09.2022 - 06.2024
- Implement and execute behavior intervention plans developed by Board Certified Behavior Analysts (BCBAs) to address students' individualized needs and goals.
- Provide one-on-one and small group support to students with autism spectrum disorder and other developmental disabilities in various educational settings, ensuring a safe and inclusive learning environment.
- Collect and maintain accurate data on student behavior and progress, and regularly update student records to track performance and adjust intervention strategies as necessary.
- Collaborate closely with teachers, special education staff, and parents to create and implement effective behavior management strategies tailored to each student's unique challenges.
- Assist in the development and implementation of social skills training programs, helping students build essential life skills and promoting positive social interactions.
- Support students during transitions between activities and classes, offering guidance and reinforcement to ensure a smooth and productive school day.
- Utilize applied behavior analysis (ABA) techniques to reinforce desired behaviors and decrease problematic behaviors, fostering positive behavioral changes.
- Participate in team meetings and regular professional development sessions to stay current on best practices and emerging trends in the field of behavior analysis.
- Ensure compliance with all relevant school district policies, state regulations, and ethical standards in the provision of behavior intervention services.
- Maintain a high level of professionalism, compassion, and patience when working with students and their families, demonstrating a commitment to their overall well-being and success.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Classroom Trainer
Bright Horizons Early Learning Center
Seattle
12.2017 - 07.2022
- Led classroom training sessions at a learning center to provide effective and engaging educational experiences for students.
- Developed and delivered curriculum content in accordance with the center's learning objectives and standards.
- Demonstrated expertise in creating a supportive and inclusive learning environment to facilitate student participation and success.
- Utilized a variety of teaching methods, resources, and technologies to enhance the learning process.
- Monitored student progress, identified areas for improvement, and provided individualized support and feedback.
- Collaborated with other educators and staff to ensure a cohesive and comprehensive learning experience.
- Implemented assessment strategies to measure student performance and adapt instruction accordingly.
- Managed classroom logistics, including scheduling, materials, and classroom organization.
- Ensured a safe and respectful learning environment for all students, promoting a culture of respect and diversity.
- Conducted root cause analysis on identified training issues and knowledge gaps.
- Developed teaching aids such as training handbooks, tutorials and quick reference guides.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Developed training materials for diverse learning environments.
- Facilitated classroom sessions using interactive teaching methods.
- Assessed trainee progress through regular evaluations and feedback.
- Collaborated with educators to enhance curriculum effectiveness.
- Maintained classroom order and fostered a positive learning atmosphere.
- Utilized digital platforms for remote training and resources sharing.
- Adapted training techniques to accommodate different learning styles.
General Manager of Operations
TravelCenters of America
Kansas City
12.2013 - 11.2017
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Provided coaching and tailored training to Sales Associates, including performance evaluations, addressing skill gaps, and handling disciplinary actions when necessary.
- Maintained a high-quality visual presentation in-store, ensuring effective merchandising, strategic product placement, eye-catching signage, and appealing display techniques to enhance the shopping experience for customers.
- Managed the profitable operation of a retail store, with a strong focus on recruiting, hiring, and developing store associates in both operational and merchandising aspects.
- Consistently exceeded daily sales targets by achieving 10-15% above expectations.
- Successfully controlled expenses and reduced shrinkage, resulting in a 35% increase in profitability within just three months.
- Proactively resolved customer concerns and played a key role in addressing escalations.
- Leveraged extensive product knowledge and creative sales techniques to consistently surpass individual and store sales goals.
- Led the strategic planning and execution of visual merchandising, marketing initiatives, and product strategies.
- Conducted daily and monthly inventory counts to ensure accurate stock management.
- Supervised the receiving, stocking, pricing, returning, and transferring of merchandise to maintain an efficient store operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Oversaw daily operations to enhance service efficiency and customer satisfaction.
- Managed scheduling and staffing for optimal workforce allocation and performance.
- Implemented cost control measures to maintain budgetary compliance and resource management.
- Coordinated with vendors to ensure timely supply delivery and inventory management.
Education
AAS - ECE
Highline College
Seattle, WASkills
- Disaster Recovery
- Maintaining Safety Standards
- Charting and Clinical Documentation
- Mental Health Care
- Board Certified Behavior Analyst
- Cognitive Behavioral Therapy
- Special Education
- Safety Standards Maintenance
- Communication
- Diversity and Inclusiveness
- Early Childhood Education
- Classroom Management
- Instructional Planning
- Best Practices and Standards
- Student Rapport-Building
- Behavioral Intervention Plans (BIP)
- Group Activities
- Autism and Spectrum Disorders
- Motivational Leadership
- Morale Improvements
- Process and Procedure Refinement
- Strategic Vision
- Operational Efficiency
- Team Collaboration
- Reporting Tools and Record Keeping
- Compliance Requirements
- Policy and Procedure Improvement
- Profit and Loss Control
- Workload Delegation
- Personnel Scheduling
- Waste Management and Reduction
- Inventory Tracking and Management
- Market and Competitor Research
- Records Organization and Management
- Employee Recognition
- Motivational Techniques
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Budget Controls
- Team-Building Exercises
- Policy Development and Enforcement
- SAP CRM
- Resource Coordination
- Crisis Intervention
- Creative Thinking
- Individualized education plans
- Behavior intervention planning
- Applied behavior analysis
- Classroom management strategies
- Curriculum development
- Data analysis
- Team collaboration
- Inclusive practices
- Emotional support coaching
- Conflict resolution
- Parent communication
- Performance evaluations
- Continuous improvement
- Professional development
- Behavioral analysis
- Resilience enhancement
- Empathy development
- Collaborative approach
- Boundary setting
- Cognitive restructuring
- Assertiveness training
Certification
- Certified Behavioral Technician
- ECE State Infant/Toddler
- ECE Administration State
- ECE School Age Care State
- ECE State CP
- ECE Initial State Cert ST
- ECE General State CP
Timeline
Program Supervisor
Little Jack’s Corner
12.2022 - 11.2024
Behavioral Health Technician
Maxim Healthcare
09.2022 - 06.2024
Classroom Trainer
Bright Horizons Early Learning Center
12.2017 - 07.2022
General Manager of Operations
TravelCenters of America
12.2013 - 11.2017
Behavioral Coach
Washington School Districts
August - Current
AAS - ECE
Highline College
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