MAHANOOR IRFAN
Sacramento,CA
Summary
Detail-orientated professional with experience in data analysis, project coordination, and process improvement, seeking to contribute to departmental goals. Dedicated to driving efficiency and ensuring compliance through effective analysis and problem-solving.
Overview
9
9
years of professional experience
Work History
Risk Analyst (AGPA)
Department of Forestry and Fire Protection
05.2022 - Current
- Performs analytical work including, but not limited to, utilizing multiple and diverse resources, mechanisms, and processes to research, compile, analyze, and interpret data
- Provides reports to various stakeholders including executive management utilizing various mediums (e.g., recordings, presentations, static reports, infographics)
- Independently researches, collects, analyzes, monitors, and reports on compliance events, emerging trends, and risks that may impact Departmental operations
- Develops communication plans to educate employees on compliance awareness, integrity, and ethical decision-making
- Collaborates with the Risk and Control Auditor to develop new tools and materials to strengthen compliance and risk protocols, practices, and framework
- Conducts analyses of policy and procedures, technical and business practices, and resources to identify gaps and impact on the public and other stakeholders
- Acts as technical lead on projects to advise staff of the principles and practices of anti-fraud controls, and other business management techniques ensuring compliance with Departmental, State, and Federal policies
- Designs, maintains, and delivers training related to risk, ethical conduct, and anti-fraud program activities
- Evaluates Departmental anti-fraud program activities and assists in developing solutions to deficiencies and providing recommendations for efficiencies based on identified trends
Data Analyst
Turning Point Community Programs
05.2022 - 05.2024
- Provide quality assurance editing with program data entry and provide lists of missing data to appropriate program designee as needed
- Co-facilitate MORS/8 Determinants of Care Trainings with Data Analyst II and/or Director of Outcomes and Evaluation as well as any other trainings that pertain to Outcomes and Evaluation Department
- Conducts outcome presentations on a regular basis for program and admin staff
- Supports Data Analyst II and/or Director of Outcomes and Evaluation with other tasks as assigned
- Maintains orderly records and documentation and completes paperwork as assigned in a timely manner.
- Identified, analyzed and interpreted trends or patterns in complex data sets
Loan Processor
Point Equity
01.2021 - 04.2022
- Provided detailed guidance and advice to fulfill all loan qualification requirements while ensuring exceptional member service
- Verified salary details, dates of employment, employment continuation, and any work discrepancies utilizing both written and verbal channels to meet loan requirements
- Demonstrated ability to swiftly acquire skills and accurately apply new knowledge, mastering set processes and procedures with effectively process mortgage loans within 1 month
- Executed accurate and timely loan processing through efficient information gathering, research, and compilation
- Handled confidential financial data, verifying accuracy prior to submission to underwriting department.
Service Delivery Representative II
Schools First Federal Credit Union
03.2019 - 12.2020
- Supported Members with accurate and beneficial advice based on up-to-date expertise about products and services
- Fielded high call volume in busy office, flexing strong multi-tasking and work prioritization skills to achieve departmental goals
- Answered 100 calls per day, delivering exceptional customer experience by addressing and resolving customer concerns, with empathy and swift decision-making, that resulted in consistent 100% customer satisfaction rating
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Trained & mentored new personnel regarding company operations, policies, and services, and cross trained and provided backup for member service managers.
Personal Banker
U.S Bank
10.2016 - 03.2019
- Achieved consistent recognition for excellent sales by maximizing revenue through evolving sales techniques and improving branch productivity
- Provided dedicated training lasting 2-4 weeks, utilized job shadowing to share information and observe progress, and additionally, created PowerPoints and binders to share “how to” guides and procedures
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Worked closely with management to strategize sales techniques to increase branch production and customer service
Sales Associate
Bergman Travel Shop
09.2015 - 10.2017
- Leveraged strong communication and multi-tasking skills to provide excellent customer service and complete administrative tasks that ensured swift and positive resolutions to customer issues
- Updated computer inventory listings and prepared outgoing shipments with meticulous administration and attention to detail
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Psychology
University of California
Sacramento, CA12.2019
Skills
- Proficient MS Office (Word, Excel, Visio, Outlook)
- Training and Development
- Strong written and oral communication skills
- Data and Analytics
- Time Management
- Attention to Detail
Timeline
Risk Analyst (AGPA)
Department of Forestry and Fire Protection
05.2022 - Current
Data Analyst
Turning Point Community Programs
05.2022 - 05.2024
Loan Processor
Point Equity
01.2021 - 04.2022
Service Delivery Representative II
Schools First Federal Credit Union
03.2019 - 12.2020
Personal Banker
U.S Bank
10.2016 - 03.2019
Sales Associate
Bergman Travel Shop
09.2015 - 10.2017
Bachelor of Arts - Psychology
University of California
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