Mahala Cofer
Springfield
Summary
Professional with experience in customer service and sales support, demonstrating strong communication and problem-solving skills. Maintained accurate records of transactions and implemented process improvements to enhance workflow efficiency within the sales department. Developed positive customer relationships through effective interactions, contributing to overall customer satisfaction and identifying upselling opportunities. Technical support experience included addressing customer inquiries regarding product features, showcasing ability to provide assistance in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Sales Manager
Kohl’s
Springfield
05.2024 - Current
- Maintained accurate records of all transactions between customers and company representatives.
- Implemented process changes to streamline sales department workflow.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Created and presented monthly reports to management on sales performance.
Customer Service Representative
Kohl’s
Springfield
05.2023 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Education
GED -
Clark State Community College
Springfield, OH05-2026
Skills
- Sales strategy
- Customer relationship management
- Team leadership
- Time management
- Effective communication
- Problem solving
Timeline
Sales Manager
Kohl’s
05.2024 - Current
Customer Service Representative
Kohl’s
05.2023 - 05.2024
GED -
Clark State Community College