Mahala Maik
Hickory,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Mortgage Support Assistant
Navy Federal Credit Union
05.2005 - 03.2007
- Maintained a high level of industry knowledge by staying updated on current mortgage regulations and lending practices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Mechanic and Logistics System Administrator
United States Army Reserve
03.1998 - 12.2006
- Ensured mission readiness by conducting thorough inspections and identifying necessary repairs while using the ULLS-G logistics system to keep track of every vehicle on the Reserve base.
- Reduced downtime for soldiers by efficiently completing maintenance tasks and repairs on time.
Office Manager
Midwest Aerial Inspection
01.2003 - 02.2005
- Established team priorities, maintained schedules and monitored performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated employee travel accomodations, and the inspection schedule for ladders and pumps on firetrucks for various fire departments across the US.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Improved employee satisfaction with timely and accurate payroll disbursements.
Office Administrative Assistant
Law Offices Of Janet Pittman Reed
01.2002 - 11.2002
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
Education
High School Diploma -
Big Creek High School
War06.1999
Skills
- Dictation and Transcription
- Administrative Procedures
- Meeting Note Taking
- Business Administration
- Document Management
- Attention to Detail
- Customer Communication
Timeline
Mortgage Support Assistant
Navy Federal Credit Union
05.2005 - 03.2007
Office Manager
Midwest Aerial Inspection
01.2003 - 02.2005
Office Administrative Assistant
Law Offices Of Janet Pittman Reed
01.2002 - 11.2002
Mechanic and Logistics System Administrator
United States Army Reserve
03.1998 - 12.2006
High School Diploma -
Big Creek High School