Mahala Walker
Chattanooga,TN
Summary
Adept Nurse Tech and Phlebotomist Technician with a proven track record at CHI Memorial Hospital and Pathgroup Labs, enhancing patient satisfaction through compassionate care and expert clinical documentation. Skilled in direct patient care and EMR systems, consistently upheld HIPAA compliance and improved patient outcomes by mastering complex problem-solving and relationship building.
Overview
2
2
years of professional experience
Work History
Nurse Tech
CHI Memorial Hospital
2023.02 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
Phlebotomist Technician
Pathgroup Labs
2022.04 - 2023.02
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Certificate - Practical Nursing
Chattanooga College
Chattanooga, TN07.2024
Skills
- Direct Patient Care
- Compassionate Care
- Clinical Documentation
- Geriatric Care
- Seizure Management
- Patient Monitoring
- Taking vitals
- Relationship Building
- Data Collection
- Professional Bedside Manner
- Complex Problem-Solving
- Maintaining privacy
- EMR Systems
Timeline
Nurse Tech
CHI Memorial Hospital
2023.02 - Current
Phlebotomist Technician
Pathgroup Labs
2022.04 - 2023.02
Certificate - Practical Nursing
Chattanooga College
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