Mahala Yandell
Fort Gibson,OK
Summary
Professional advocate with solid background in supporting victims of domestic violence. Proven ability to create safe environments, provide emotional support, and connect individuals to essential resources. Strong focus on team collaboration and achieving impactful results, adaptable to evolving needs. Skilled in crisis intervention, active listening, and maintaining confidentiality with compassion and empathy.
Overview
9
9
years of professional experience
Work History
Domestic Violence Victim Advocate
Cherokee Nation ONEFIRE
Tahlequah, OK
09.2025 - Current
- Provided crisis intervention support to victims of domestic violence, ensuring safety and emotional well-being.
- Enhanced victim safety by providing comprehensive support services and resources.
- Connected clients with essential social services such as housing assistance, financial aid, and career services.
- Collaborated with law enforcement and legal professionals to ensure timely and effective advocacy for domestic violence victims.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
- Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Collaborated with other professionals to plan and coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Developed and implemented individualized treatment plans for clients.
- Collaborated with law enforcement and social services to coordinate comprehensive care plans for clients.
- Advocated for client needs in legal settings, assisting with protective orders and case documentation.
Law Enforcement Dispatcher
Cherokee Nation Marshal Service
Tahlequah
06.2023 - 09.2025
- Aided in crime prevention efforts, promptly disseminating critical information to patrol units regarding suspicious activity or wanted individuals.
- Supported officer safety through diligent monitoring of field units, providing prompt updates on changing situations as necessary.
- Assisted in the development of training programs for new dispatchers, sharing expertise to improve overall department performance.
- Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
- Promoted community engagement by courteously addressing non-emergency calls and directing callers to appropriate resources or services.
- Advanced teamwork among dispatchers by fostering a collaborative work environment built on trust, open communication, and shared goals.
- Maintained detailed records of incidents and caller information, ensuring accurate documentation for future reference.
- Managed high-stress situations with professionalism, maintaining composure under pressure to ensure effective decisionmaking.
- Enhanced communication between officers and command staff, managing radio transmissions with clarity and accuracy.
- Increased situational awareness among responding units by providing real-time updates on incident details, potential hazards, and pertinent background information.
- Collaborated with other agencies during multi-jurisdictional incidents, ensuring a coordinated response and effective resource allocation.
- Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Coordinated emergency response efforts with law enforcement and emergency services.
- Operated multi-line radio communication systems for efficient dispatching.
CNA
Cherokee County Nursing Center
Tahlequah, OK
03.2023 - 06.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Wagoner Health and Rehab
Wagoner, OK
09.2021 - 04.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Fort Gibson Nursing Home
Fort Gibson
02.2022 - 06.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Habilitation Training Specialist
Bios Corporation
Muskogee, OK
02.2019 - 08.2021
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
- Assisted clients in achieving personal goals by providing ongoing support, encouragement, and guidance.
- Created opportunities for family involvement in the habilitation process to encourage support, understanding, and collaboration between home and treatment settings.
- Increased community integration for clients by facilitating participation in local events and activities.
- Developed behavior management strategies to address challenging behaviors effectively while ensuring client safety at all times.
- Served as a liaison between clients, families, and service providers to ensure clear communication regarding treatment plans and progress updates.
Bank Teller
Fort Gibson Bank
Fort Gibson, Ok
04.2019 - 03.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cook/Cashier
McDonald's
Muskogee, Ok
02.2017 - 08.2018
- Ensured cleanliness and organization of work areas to enhance safety in food preparation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Take customers orders, and gather there items.
Education
High School Diploma -
Fort Gibson High School
Fort Gibson05-2018
Skills
- Call prioritization
- Public safety awareness
- Incident documentation
- Information gathering
- Geographical expertise
- Data entry
- Records maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Dependable and responsible
- Client confidentiality
- Multicultural sensitivity
- Boundaries establishment
- Mental health awareness
- Safety planning
- Legal advocacy
- Victim advocacy
- Trauma-informed care
- Excellent communication
- Team collaboration
Timeline
Domestic Violence Victim Advocate
Cherokee Nation ONEFIRE
09.2025 - Current
Law Enforcement Dispatcher
Cherokee Nation Marshal Service
06.2023 - 09.2025
CNA
Cherokee County Nursing Center
03.2023 - 06.2023
CNA
Fort Gibson Nursing Home
02.2022 - 06.2022
CNA
Wagoner Health and Rehab
09.2021 - 04.2023
Bank Teller
Fort Gibson Bank
04.2019 - 03.2020
Habilitation Training Specialist
Bios Corporation
02.2019 - 08.2021
Cook/Cashier
McDonald's
02.2017 - 08.2018
High School Diploma -
Fort Gibson High School