Mahalakshmi Harish
Ashburn,USA
Summary
Dynamic Project Manager with a proven track record at Humana Inc, excelling in Agile methodologies and backlog management. Achieved a 14% increase in team velocity while fostering collaboration and driving multi-million-dollar initiatives. Skilled in T-SQL and adept at cultivating high-performing teams to deliver impactful solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Humana Inc
, USA
09.2021 - Current
- Facilitated financial space planning with stakeholders, covering estimation, budgeting, risk management, and reporting for projects like canvas reporting and marketing sales.
- Supported enhancements of Medicaid Enterprise Systems, including MMIS, focusing on claims processing and provider management.
- Acted as SME for multi-million-dollar initiatives, modernizing MMIS modules in line with CMS mandates.
- Managed complex projects across domains, ensuring timely delivery of modelling solutions and infrastructure upgrades.
- Streamlined backlog management and sprint planning to accelerate delivery of high-priority features.
- Eliminated impediments affecting team productivity, consistently meeting project deadlines.
- Increased team velocity by 14% through improved backlog refinement and removal of recurring blockers.
- Reduced average cycle time to under five days by optimizing workflows and enforcing acceptance criteria.
Project Manager/Scrum Master
DISH Network
, USA
07.2018 - 08.2021
- Led cross-functional Agile teams to successfully deliver software products, managing sprint planning and reviews.
- Contributed to Agile process evolution by leveraging feedback for sustained enhancements.
- Collaborated with Program Managers, Architects, and Business Owners to drive 5G network projects to production.
- Assisted product owners in refining scope, defining features, and establishing acceptance criteria, increasing customer satisfaction by twelve percent.
- Utilized JIRA within Scrum and Kanban frameworks to track activities and reduce cycle time by twelve percent.
- Developed Kanban metrics to monitor lead time and throughput, identifying bottlenecks for data-driven decisions.
- Environment included project management, Agile methodologies, CRM Salesforce, SAFe Agile practices, and various technologies.
Project Manager
Navy Federal Credit Union
, USA
11.2016 - 05.2018
- Executed financial space planning, including estimation, budgeting, risk management, and reporting for diverse projects.
- Cultivated high-performing team dynamics to promote continuous flow and relentless improvement in SAFe Agile environment.
- Managed key business-critical projects exceeding $5 million across multiple software development life cycles.
- Coached team members on Agile best practices to instill Agile mindset and adherence to SAFe core values.
- Identified and mitigated risks impacting performance, collaborating with scrum teams for effective planning.
- Leveraged project management expertise in financial analysis to align with business objectives and enhance outcomes.
- Facilitated PI Planning and execution while guiding scrum ceremonies within Agile framework.
- Utilized tools such as Salesforce, ServiceNow, Azure DevOps, JIRA, and Kanban for efficient project management.
Project coordinator
Inovalon Inc
, USA
04.2014 - 11.2015
- Coordinated SDLC projects focused on healthcare, Medicaid, and Medicare compliance and reporting.
- Supported claims processing, member eligibility, provider enrollment, and CMS data exchange initiatives.
- Conducted billing and financial analysis for Medicaid/Medicare products, facilitating audits and reconciliations.
- Developed Kanban models for prioritization, collaborating with project managers and business partners.
- Leveraged Agile methodologies to enhance project workflows and delivery timelines.
Project Specialist
Tribute Technologies
, India
07.2008 - 06.2012
- Developed SQL queries and reports for operations and management staff across assigned business units.
- Created and formatted technical specifications, including descriptive text and process flows, for system changes.
- Assisted project manager with documentation including project plans, schedules, scope documents, and issue tracking reports.
- Utilized SQL development and data analysis skills within an Agile training environment as IT Business Analyst.
Education
Bachelor of Engineering - Computer Science
Anna University
Chennai04.2007
Skills
- Requirements analysis and management
- Backlog grooming and user stories
- Acceptance criteria and wireframes
- Unified Modeling Language (UML)
- Data visualization tools
- Agile project management tools
- Sprint health checks and project dashboards
- Program management methodologies
- Microsoft Project and Office Suite
- Traditional Waterfall methodology
- Agile-Kanban methodology
- Lean principles and practices
- Scrum framework implementation
- Scaled Agile Framework (SAFe)
- T-SQL and MySQL databases
Certification
- Certified PMP/PMI
- Certified Scrum Master CSM, Scrum Alliance
- Agile Scrum Master, ASM, Scrum Alliance
- Certified SAFe Agile 5.0
Timeline
Project Manager
Humana Inc
09.2021 - Current
Project Manager/Scrum Master
DISH Network
07.2018 - 08.2021
Project Manager
Navy Federal Credit Union
11.2016 - 05.2018
Project coordinator
Inovalon Inc
04.2014 - 11.2015
Project Specialist
Tribute Technologies
07.2008 - 06.2012
Bachelor of Engineering - Computer Science
Anna University