Mahalia Miller
Granite Falls,NC
Summary
Dynamic professional with a proven track record at Barefoot Writing Company, excelling in project management and customer relationship management. Demonstrates exceptional problem-solving abilities and attention to detail, driving client satisfaction and repeat business. Skilled in content writing and adept at fostering vendor relationships, consistently delivering projects that exceed expectations.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
Freelancer
Barefoot Writing Company
01.2021 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Assistant General Manager
KFC
08.2024 - 01.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Assistant Store Manager
Ross Dress for Less
08.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Associate
Aldi USA
01.2022 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Front of House Manager
Broome Street Burgers
04.2016 - 01.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Store Associate
Jersey Mike's Subs
11.2015 - 04.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Science - Horticulture Science
University of Phoenix
Online, Remote07-2027
High School Diploma -
Cuthbertson High School
Waxhaw, NC06-2021
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Project management
- Virtual assistance
- Video editing
- Proficient in [software]
- Content writing
- Inventory control
- Staff management
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Human resources
- Sales techniques
- Strategic planning skill
- Process improvements
- Sales forecasting
- Vendor relationship management
- Financial reporting
- Customer retention
- Workflow coordination
- Menu development
Timeline
Assistant General Manager
KFC
08.2024 - 01.2025
Assistant Store Manager
Ross Dress for Less
08.2023 - 08.2024
Store Associate
Aldi USA
01.2022 - 04.2023
Freelancer
Barefoot Writing Company
01.2021 - Current
Front of House Manager
Broome Street Burgers
04.2016 - 01.2022
Store Associate
Jersey Mike's Subs
11.2015 - 04.2016
Bachelor of Science - Horticulture Science
University of Phoenix
High School Diploma -
Cuthbertson High School
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