Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahalia Samuels

Deltona,FL

Summary

Hardworking, motivated, ambitious student and versatile worker seeking to obtain a professional and responsible position in order to progress in a career that will utilize my cultivated interpersonal, proficient, and leadership skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Halifax Health
09.2021 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, and blood pressure.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained best-in-class standards for individualized care in 36-bed unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.

Unit Clerk

Halifax Health
09.2021 - Current
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
  • Charted vital signs and added telemetry strips to charts.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.

Telemetry Monitor Technician

Halifax Health
09.2021 - Current
  • Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
  • Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
  • Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
  • Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
  • Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
  • Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
  • Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
  • Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
  • Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
  • Demonstrated commitment to providing exceptional patient care by maintaining a high level of competence and staying informed about best practices in cardiac monitoring.
  • Participated in quality improvement initiatives aimed at enhancing the overall effectiveness of telemetry services within the hospital setting.
  • Succeeded in reducing response time to potential emergencies by effectively prioritizing tasks and remaining focused on patient needs.
  • Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
  • Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
  • Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
  • Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
  • Exhibited proficiency in utilizing various telemetry systems and software programs, adapting quickly to new technologies as needed to maintain high-quality patient monitoring services.

Produce Clerk

Publix
01.2020 - Current
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Broke down pallets to separate produce for sales floor, cooler and backroom prep areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected products for quality and freshness.
  • Used knives and plastic wrap to trim and package produce items for individual sale.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Rotated produce on display by following "first in – first out” policy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Followed appropriate procedures to discard old or damaged produce.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Merchant Services Call Center Representative

Sykes Enterprises, Incorporated
12.2018 - 07.2019
  • Resolved customer complaints and addressed emergency requests and needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Initiated termination of customer contract upon request.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Cashier

Walmart
03.2017 - 05.2018
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Bachelor of Science - Health Sciences

University of Central Florida
Orlando, FL
07.2023

Associate of Arts - Health Sciences

Daytona State College
Daytona Beach, FL
07.2015

High School Diploma -

Pine Ridge High School
Deltona, FL
06.2013

Skills

  • Customer Service
  • Authoritative
  • Urbane and follows orders precisely
  • Versatile
  • Proficient in Microsoft Office
  • Verbal and Written Communication
  • Strong Attention to Detail
  • Motivated Team Player
  • Productivity and Time Management
  • Willingness to Learn
  • CPR Certification
  • Basic Life Support
  • CNA Certification
  • Caregiver Relations
  • Observation Documentation

Certification

  • Certified Nursing Assistant as of August, 2021

Timeline

Certified Nursing Assistant

Halifax Health
09.2021 - Current

Unit Clerk

Halifax Health
09.2021 - Current

Telemetry Monitor Technician

Halifax Health
09.2021 - Current

Produce Clerk

Publix
01.2020 - Current

Merchant Services Call Center Representative

Sykes Enterprises, Incorporated
12.2018 - 07.2019

Cashier

Walmart
03.2017 - 05.2018

Associate of Arts - Health Sciences

Daytona State College

High School Diploma -

Pine Ridge High School

Bachelor of Science - Health Sciences

University of Central Florida

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Mahalia Samuels