Summary
Overview
Work History
Education
Skills
References
Timeline
Manager

Maham Kafeel

Plano,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience

Work History

Material Handler

Shadow Systems
07.2024 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Supported production line with timely material supply, keeping operations running without interruptions.
  • Implemented barcode system for inventory management, streamlining tracking process.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Entered data and utilized Access database and Excel spreadsheets.

EFC Partner

HEB Warehouse
05.2023 - 04.2024


  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained a high level of quality control by conducting thorough inspections of all incoming shipments, ensuring compliance with company standards.
  • Maintained accurate computer inventory by entering data from incoming and new shipments.
  • Collaborated with team members to unload trucks, inspect merchandise, and quickly resolve discrepancies or damaged items.
  • Minimized shrinkage losses by consistently reporting damaged or missing items upon receipt from suppliers promptly.
  • Verified shipment contents against paperwork and noted discrepancies.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Process Guide/IB Problem Solver/ISS

Amazon STX2
04.2021 - 02.2023
  • Solve any problems related to inbound using Sideline or Edit items to ensure products are ready to stow
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Discussed Amnesty last touch and prevention tips for improved bin etiquette to amazon Associate using HRR Corp
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Updated daily logs with regular shift activities and incident details
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
  • Solve tickets submitted by vendors using ISS and checked inventory and informed them according to it.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Help pickers packers to meet CPT
  • Do audit on 50 associate and coached them on stowing picking and packing using Apollo audits.
  • Coached Associate on ME to reduce errors and give them tips for effective stow

Fulfillment Associate

Sam's Club
12.2019 - 01.2021
  • Pull, stage, and dispense all online orders and make sure members get stuff they order
  • Worked productively with customers to meet order requirements and service expectations
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Make sure member is satisfied and solve the problem and answer any queries if they have any
  • Drove customer satisfaction by successfully completing all returns quickly
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Loaded and unloaded 75 orders in customer's vehicle
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Consulted with customers on food selections and custom order requests
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Worked with over 150 customers daily to fulfill Restaurant orders according to customer needs and inventory availability
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Cashier

The Home Depot
02.2019 - 07.2019
  • Primary role is to assist customers in-store check-out process
  • Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change
  • Guide customer where item located aisle number either store have the product or not
  • Explain them how they can save money or apply for credit card
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Customer Service Representative

DFW Airport
04.2018 - 09.2018
  • Help passengers get through customs and immigration without facing any trouble
  • Guide Passengers by providing information to US Homeland Security regarding their visa status and items being brought into the country
  • Come up with different ways of making passengers get to their destinations quickly and smoothly
  • Informed travelers about their Flight status, Terminal, and Boarding Gate
  • Occasionally, become line coordinator at security checkpoint and guide passengers towards their boarding gate
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts -

Collin County Community College District
Plano, Texas
09.2018

High School Diploma -

Women's College Shahrah-e Liaquat
Karachi, Pakistan
09.2016

Skills

  • Troubleshooting & Network Issue
  • Hardware Evaluation
  • Calm and Professional Under Pressure
  • Assemble a computer from scratch
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem-solving Skills
  • Computer Proficiency
  • Attention to Detail
  • Positive Attitude
  • Material Handling
  • Excel

References

  • Joel Covarrubias, Area Manager, Amazon, STX2, 682-240-2004
  • Aaron, Supervisor, The Home Depot, Lewisville, 214-478-5536
  • Tommy Williams, Site Manager, Amazon STX2, 912-308-9363

Timeline

Material Handler

Shadow Systems
07.2024 - Current

EFC Partner

HEB Warehouse
05.2023 - 04.2024

Process Guide/IB Problem Solver/ISS

Amazon STX2
04.2021 - 02.2023

Fulfillment Associate

Sam's Club
12.2019 - 01.2021

Cashier

The Home Depot
02.2019 - 07.2019

Customer Service Representative

DFW Airport
04.2018 - 09.2018

Associate of Arts -

Collin County Community College District

High School Diploma -

Women's College Shahrah-e Liaquat

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Maham Kafeel