Maham N Kiani
Wylie,Texas
Summary
Healthcare professional known for high standards and consistent results. Proven ability to enhance care delivery and streamline operations. Reliable team player who adapts to changing needs and fosters collaboration. Skilled in strategic planning and resource management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Jefferson Dental and Orthodontics
08.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
Front-End Cashier
Walmart
12.2020 - Current
- Operated cash registers and processed transactions accurately, maintaining a high level of integrity and professionalism
- Provided exceptional customer service by greeting patrons, answering questions, and resolving concerns with courtesy and efficiency
- Managed cash and electronic payments, ensuring accuracy and compliance with company policies and procedures
- Maintained a clean, organized, and inviting store environment
- Processed customer transactions and provided excellent customer service
- Demonstrated strong problem-solving skills when handling customer complaints or inquiries
- Processed and completed cash or credit transactions accurately
- Collaborated closely with coworkers on special projects or tasks as assigned by manager
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates
- Verified accuracy of pricing signs throughout store.
Personal Shopper
Walmart
12.2020 - Current
- Efficiently processed and fulfilled customer orders, ensuring accuracy and timely delivery
- Built and maintained relationships with peers and upper management to drive team success
- Provided customer service support for inquiries, complaints, and returns
- Communicated clearly with customers in person and via telephone, driving positive experiences
- Answered customer questions and provided store information
- Stocked shelves with merchandise and ensured product displays were neat and orderly
- Organized backroom areas to maintain a clean and organized work environment
- Maintained an up-to-date knowledge of store promotions, specials, and events.
Dental Assistant Intern
Wylie Dental Associates
12.2023 - 05.2024
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Oversaw cleaning and sanitizing of dental equipment and treatment rooms, restocking supplies promptly to prepare for the next patient and ensure seamless operations.
- Supervised compliance with health and safety practices, ensuring all team members adhered to industry standards for patient and staff safety.
Teaching Assistant
UTeach At The University Of Texas At Dallas
08.2022 - 12.2022
- Supervised students in the classroom
- Facilitated small group instruction sessions on various topics
- Instructed students individually or in groups to reinforce learning concepts
- Distributed textbooks, workbooks, papers, and pencils to students
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Created study plans for the students following the TEKS.
Volunteer
Dental hub
03.2022 - 12.2022
- Followed directions from supervisors and completed tasks within appropriate timeframe
- Assisted with setting up dental treatment rooms before patient appointments, ensuring all necessary instruments, materials, and equipment were organized and ready for use
- Prepared dental trays by sterilizing instruments, arranging them according to procedure requirements, and ensuring proper infection control protocols were followed
- Provided chairside assistance to dental professionals during patient examinations and procedures, handing them instruments and materials as needed and assisting with patient comfort measures
- Participated in maintaining cleanliness and orderliness in the dental clinic by disinfecting surfaces, disposing of biohazardous waste, and replenishing supplies as necessary
- Observed various dental procedures, treatments, and techniques, gaining insights into the practice of dentistry and the dynamics of patient care
- Engaged in discussions with dental professionals, asking questions, seeking clarification, and learning about different aspects of the dental profession, including treatment planning, patient communication, and ethical considerations.
Call Center Representative
Iqor
12.2019 - 07.2020
- Handled inbound customer service complaints and questions from a diverse customer base, demonstrating empathy and professionalism in resolving issues and providing satisfactory solutions
- Managed essential customer insurance claims, navigating complex processes with meticulous attention to detail and ensuring compliance with company policies
- Expertly utilized the Avaya phone system to manage high call volumes and prioritize incoming inquiries, maximizing efficiency and customer satisfaction
- Provided prompt and knowledgeable responses to inquiries from customers and sales representatives regarding orders, product availability, backorders, pricing, products and services, procedures, and company policies
- Processed credit card payments for orders accurately and securely, ensuring compliance with payment processing protocols and maintaining customer trust
- Responsible for sales of new programs, driving revenue growth by actively promoting and upselling innovative solutions to meet customer needs
Customer Representative
Ibson Pharma
07.2018 - 11.2019
- Oversaw and managed all front desk operations, ensuring smooth day-to-day activities and exceptional customer service.
- Acted as a liaison between management, employees, and branch offices to foster clear communication and efficient workflow.
- Organized and scheduled owner meetings and appointments, maintaining an up-to-date and accessible calendar system.
- Supervised the handling of client records, ensuring accuracy, confidentiality, and compliance with company policies.
- Provided detailed policy and service information to clients, addressing inquiries with professionalism and expertise.
- Responded to general questions and resolved customer concerns, maintaining high satisfaction levels.
- Led efforts to enhance consumer relations, strengthening collaboration across departments and improving internal processes.
Education
Bachelor of Science - Healthcare Studies
University of Texas At Dallas
Richardson, TX12-2024
Associate of Science -
Collin Community College
Plano, TX05-2022
High School Diploma - Pre-Med
Army Public School And Colleges System
Islamabad Pakistan07-2019
Skills
- Computer Skills
- Typing Speed 36wpm
- Microsoft Office
- Microsoft Word
- Teamwork
- Active Listening
- Patient
- Flexible and Adaptable
- Goal-Oriented
- Punctual
- Patient schedule management
- Exam room setups
- Patient Services
- Inventory Management
- Equipment Sterilization
- Instrument preparation
- Infection control procedures
- Team Collaboration
- Sterilization techniques
- Clear public speaking skills
- Stress Management
- Critical Thinking
- Creative lesson planning
- Classroom Management
- Detail-oriented mindset
- Electronic charting
- Team collaboration
- Periocharting
- Time management capabilities
- Training and Education
- Patient safety
- Operations management
Certification
- CPR- BASIC LIFE SUPPORT, 2023
- RDA- Registered dental assistant, 2022
- X-ray Certified, 2022
Accomplishments
- Got certificate as an appreciation for being a good employee
- Volunteered at the local food bank, packed filling meals for people in need as the initiative taken by Feed my starving children. Made sure everyone the group was at the facility on time and dressed properly. Made sure they were asked what to do and were following the safety protocol with packing the food.
- At Walmart manage the front end and make sure the employees were not slacking. Organized the work schedules and breaks/lunches, was handling the service desk and took care of the escalated customers.
- In charge of bingo and other recreational activities for the women at the assisted living facility.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Registered Dental Assistant
Jefferson Dental and Orthodontics
08.2024 - Current
Dental Assistant Intern
Wylie Dental Associates
12.2023 - 05.2024
Teaching Assistant
UTeach At The University Of Texas At Dallas
08.2022 - 12.2022
Volunteer
Dental hub
03.2022 - 12.2022
Front-End Cashier
Walmart
12.2020 - Current
Personal Shopper
Walmart
12.2020 - Current
Call Center Representative
Iqor
12.2019 - 07.2020
Customer Representative
Ibson Pharma
07.2018 - 11.2019
- CPR- BASIC LIFE SUPPORT, 2023
- RDA- Registered dental assistant, 2022
- X-ray Certified, 2022
Bachelor of Science - Healthcare Studies
University of Texas At Dallas
Associate of Science -
Collin Community College
High School Diploma - Pre-Med
Army Public School And Colleges System
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