Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maham Rauf

Sacramento,CA

Summary

Detail-oriented and highly organized professional with extensive experience in processing tax documents, managing confidential information, and providing exceptional customer service. Proficient in handling Personal Income Tax (PIT), Business Entities (BE), and Non-Tax forms. Skilled in opening and sorting mail, processing documents, and utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to track, create, and analyze reports. Demonstrates excellent judgment and a strong dedication to customer satisfaction and team collaboration.

Overview

3
3
years of professional experience

Work History

Office Manager

CA Soft
03.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Prepared and processed tax-related documents for processing, including Personal Income Tax (PIT) and Business Entities (BE) returns.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

Administrative Assistant

PepsiCo
05.2022 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

Education

BBA - Banking And Finance

Government College University
Faisalabad, Pakistan
09-2021

Skills

  • Strong customer service
  • Excellent time Management
  • Excellent team collaboration and team work
  • Proficient in Microsoft Office (PowerPoint, Excel, Word, and Outlook)
  • Problem resolution
  • Office management
  • Strong Verbal and Communication
  • Ability to exercise good judgment and dependability
  • Ability to work with sensitive and confidential data
  • Strong Multitasking abilities

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Office Manager

CA Soft
03.2024 - Current

Administrative Assistant

PepsiCo
05.2022 - 02.2024

BBA - Banking And Finance

Government College University

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Maham Rauf