Mahamad Ismael

1. Orchestrated driver schedules to ensure punctual cargo pickups and drop-offs, delivering top-notch service quality.

2. Leveraged data insights to drive operational enhancements and bolster financial performance.

3. Enhanced delivery routes using advanced dispatch technology to boost efficiency and elevate customer satisfaction levels.

4. Steered dispatch operations through demanding scenarios to uphold delivery timelines and service excellence.

5. Maintained partnerships with drivers and clients to streamline transportation logistics seamlessly.

6. Upheld stringent safety guidelines and regulatory standards to foster a secure operational environment.

• Transported inventory items to appropriate locations.
• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Packed items into appropriate containers for shipment.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Collected and documented voter opinions on 200 local, regional and national topics.
• Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
• Conducted interviews with participants to assess eligibility.
• Explained questions in better detail for interviewees to allow truthful answers.
• Delivered information from script regarding surveys for on-demand phone project assignment.
• Assisted with project planning and execution of research.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Recommended accessories and complementary purchases to boost revenue.
• Increased sales revenue by over 10%.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.