Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAHAMANE M BELLO

CINCINNATI,Ohio

Summary

Customer Service Supervisor with fluency in seven languages, consistently achieving exceptional customer, and company satisfaction. Proven track record of leadership, earning raises as well as national and company wide recognition for outstanding performance. Effective in fostering a positive team environment and implementing strategies for enhanced service.

Overview

19
19
years of professional experience

Work History

Ramp Supervisor

Envoy Airlines
05.2016 - Current
  • Created load plans and performed calculations to prepare for assigned flights.
  • Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
  • Evaluated performance, set schedules and coached ramp agents on work areas.
  • Maintained documentation, completed shift paperwork and submitted information for team payroll.
  • Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.

Driver

Uber
04.2013 - 07.2018
  • Ranked highest in ratings among all drivers in the U.S.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Warehouse Associate

Amazon
11.2007 - 10.2012
  • Received a customer service award given in Seattle, Washington.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 75 pounds.

Machine Operator

Downlite
03.2005 - 10.2007
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

Bachelor of Science - Lettres Modernes

University of Idaho
Moscow, ID

High School Diploma -

Lycee Kassai
Niamey, Niger
06.1992

Skills

  • Multilingual, speaking 7 languages including:

English, French, Arabic, Hausa, Djerma, Fulani, and Tamaschek

and writing 4 languages, English, French, Arabic, and Hausa

  • Work Coordination
  • Leadership
  • Schedule Management
  • Ramp Service

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Hausa
Native or Bilingual
Djerma
Professional Working
Fulani
Limited Working
Tamaschek
Limited Working

Timeline

Ramp Supervisor

Envoy Airlines
05.2016 - Current

Driver

Uber
04.2013 - 07.2018

Warehouse Associate

Amazon
11.2007 - 10.2012

Machine Operator

Downlite
03.2005 - 10.2007

Bachelor of Science - Lettres Modernes

University of Idaho

High School Diploma -

Lycee Kassai

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MAHAMANE M BELLO