Mahamed-Deeq Farah
Doha
Summary
A customer oriented and highly motivated individual who can provide a high level of administrative support to enable the smooth running of a busy office. I’m a proactive office administrator who's always eager to lend a helping hand and make sure that business is running efficiently, professionally, and safely. I am a quick and keen learner who is always ready to make the most of any opportunities that may come my way.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Administration Clerk
Birmingham City Council
Birmingham
07.2020 - 08.2022
- Managed client communications by answering phones and corresponding through email
- Kept office operations running smoothly and efficiently by implementing relevant procedures and policies
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters
- Provided clerical support, addressing routine and special requirements.
- Typed, formatted and edited professional correspondence.
Human Resources Administrator
Ileys Community Association
Birmingham
02.2018 - 07.2020
- Updated HR database with new employee information, changes in benefits and other details.
- Prepared new hire letters, employee contracts and corporate policies.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Advocated for staff members, helping to identify and resolve conflicts.
Customer Service Advisor
Birmingham City Council
Birmingham
01.2017 - 02.2018
- Customer services, meeting and greeting customer
- Provide high levels of customer care for all hirers/users, including a point of contact for any queries or problems they have
- Taking in high level of calls from customers with enquires, dealing with problem solving and resolving customers problems
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Resolved customer queries over the phone and by email.
Quality Assurance Engineer
Jaguar Land Rover
Birmingham
07.2015 - 01.2017
- Operating mechanical handling equipment safely to provide top customer satisfaction
- Fulfilled assigned duties following strict safety procedures, maintaining professionalism
- Performed manual maintenance tasks, including inspections and repairs
- Completed health and safety training, continuously implementing best practices
- Maintained safety of colleagues by adhering to company procedures.
Catering Team Leader
Amadeus Catering Company
Birmingham
10.2012 - 07.2015
- Assists in controlling Food & Beverage stocks, personnel, and equipment
- To implement and manage those group health & safety / fire safety policies, procedures, and arrangements as applicable to your work activities and working environment
- Effectively manages resources as provided within the catering area to ensure that skills are used appropriately on a day-to-day basis
- Able to supervise up to 15 workers within a catering unit taking up to £17K per day
- Managed team of dedicated employees, overseeing hiring, training, and professional growth of employees
- Developed financial and business forecasts for strategic planning.
Education
Bachelor of Science - Sports & Exercise Science
University of Wolverhampton
Birmingham, United Kingdom 09.2012 - 06.2014
High School Diploma -
South Birmingham College
Birmingham, United Kingdom 09.2009 - 05.2012
GCSE - English, Maths, Science, History And Geography
Holyhead Secondary School
Birmingham, United Kingdom 09.2004 - 07.2009
Skills
Schedule oversight
Document control
File and database management
Customer Communication
Administrative support
Quality Management
Cash Management
Certification
Level 3 Personal Trainer (REPS) – 4 Years’ Experience
Additional Information
- Willing to relocate .
Timeline
Administration Clerk
Birmingham City Council
07.2020 - 08.2022
Human Resources Administrator
Ileys Community Association
02.2018 - 07.2020
Customer Service Advisor
Birmingham City Council
01.2017 - 02.2018
Quality Assurance Engineer
Jaguar Land Rover
07.2015 - 01.2017
Catering Team Leader
Amadeus Catering Company
10.2012 - 07.2015
Bachelor of Science - Sports & Exercise Science
University of Wolverhampton
09.2012 - 06.2014
High School Diploma -
South Birmingham College
09.2009 - 05.2012
GCSE - English, Maths, Science, History And Geography
Holyhead Secondary School
09.2004 - 07.2009