Maha Nurhussen

• Attended virtual zoom calls meetings to plan and organize campaign strategies and scripts.
• Analyzed information and inputted voter outcome into databases.
• Improved voter response turnout percentage by utilizing interpersonal communication skills
to gain candidate engagement.
• Managed over 100 outgoing calls per shift to voters.
• Motivated and influenced peers with guidance on efficient calls and assisted with challenges.

• Scheduled and coordinated shifts for security guards and off-duty officers at various retail store locations.
• Managed administrative tasks including making phone calls, texting, and sending over 100 emails per shift to communicate schedules and shift changes to staff.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Alert supervisors to call-outs and any other issues requiring their attention, ensuring prompt resolution and minimal disruption to operations.

• Checked in cruise guests using iPad-based system for mandatory COVID-19 rapid testing
• Maintained accuracy and attention to detail while handling high guest volume
• Collected and updated guest contact information to ensure delivery of test results and travel
updates via email or text
• Troubleshot issues related to missing contact details or system errors to prevent delays in guest onboarding

• Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
• Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
• Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.