Mahasen Chatila
Tallahassee
Summary
Well-qualified customer service professional adept at coordinating events, placing rescrvations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.
Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Phlebotomist
OneBlood
Tallahassee
07.2024 - Current
- Collected blood samples from donors following safety protocols.
- Prepared and labeled specimens for laboratory analysis.
- Maintained accurate records of donations and donor information.
- Traveling to specified locations to obtain samples above as required.
- Disinfecting extraction sites using alcohol swabs.
- Gathering mandatory information from patients and verifying their identities.
- Obtaining vitals, blood, urine, EKGs, and medical history.
- Accurately labeling all samples.
- Maintaining accurate patient records, which include detailing any medical issues experienced by patients during venipuncture procedures that may affect the accuracy of test results.
Bartender
CMX Cinemas
Tallahassee
04.2025 - 01.2026
- Prepared and served a diverse range of craft cocktails, wines, and beers, ensuring high quality and consistent presentation for up to 150+ guests per shift.
- Operated POS system to accurately process orders, manage payments, and reconcile cash drawers daily.
- Maintained a spotless and fully stocked bar environment, including dishwashing, restocking ice, and preparing fresh garnishes.
- Fostered positive guest experiences by providing personalized drink recommendations and attentive service, leading to repeat customers.
- Ensured strict adherence to responsible alcohol service guidelines, including ID verification and monitoring guest intake.
- Collaborated with kitchen staff to facilitate seamless food and beverage delivery during peak hours.
Guest Services Supervisor
CMX Cinemas
Tallahassee
11.2023 - 01.2026
- Supervised guest services team to ensure exceptional customer experiences.
- Trained staff on service protocols and company policies.
- Managed daily operations to maintain facility cleanliness and safety standards.
- Make recommendations to guests based on their needs and preferencesWelcome guests in a professional and friendly manner
•Complete transactions while handing money and other forms of payment
•Maintain guest accounts and information
•Answer questions, provide directions, and information clearly and efficiently.
•Assisted costumers with questions and concerns and provided costumer services over the phone.
Education
Palm Bay Magnet High School
Palm Bay, FLSkills
- Blood collection
- Sample labeling
- Patient history
- Safety protocols
- Vital signs assessment
- Customer relationship management
- Quality control
- Team supervision
- Effective communication
- HIPAA compliance
- Patient support
- Medical records handling
- Data entry
- Cocktail preparation
- POS operation
- Responsible alcohol service
- Guest services training
- Team leadership
- Safe serving practices
- Mixology
- Point of sale systems
- Health codes compliance
- Hospitality and accommodation
- Cash and credit transactions
Timeline
Bartender
CMX Cinemas
04.2025 - 01.2026
Phlebotomist
OneBlood
07.2024 - Current
Guest Services Supervisor
CMX Cinemas
11.2023 - 01.2026
Palm Bay Magnet High School