Mahasen Nassif
Jacksonville,FL
Summary
Hardworking employee offering experience in retail and customer service. Solid team player with a positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Focused on customer satisfaction.
Overview
8
8
years of professional experience
Work History
Cashier Supervisor
Apna Bazar
Jacksonville, FL
10.2023 - 04.2024
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
Red Cross Volunteer
Wismar
01.2021 - 12.2021
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assisted foreign language-speaking clients with inquiries.
- Developed and maintained relationships with community organizations and agencies.
Cook Supervisor
Hegende Church
04.2016 - 06.2017
- Acted as head chef when required to maintain continuity of service and quality..
- Planned and directed high-volume food preparation in fast-paced environment feeding over 171 refugees.
- Served hot meals and distributed sack lunches to disadvantaged individuals.
Education
Language Course - German Language And Literature
DAA
Wismar, Germany10.2020
High School Diploma -
Al Daed Sharjah
United Arab Emirates06.1995
Skills
- Fluent in English, Urdu, Arabic and German
- Teamwork
- Flexible
- Excellent Communication
- Self-Motivated
- Complaint resolution
- Punctual and Reliable
- Customer Service
- Organizational Skills
References
References available upon request.
Timeline
Cashier Supervisor
Apna Bazar
10.2023 - 04.2024
Red Cross Volunteer
Wismar
01.2021 - 12.2021
Cook Supervisor
Hegende Church
04.2016 - 06.2017
Language Course - German Language And Literature
DAA
High School Diploma -
Al Daed Sharjah
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