Mahasin DuBose
Paterson,NJ
Summary
Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Chick Fil A. Adept at resolving complaints and improving customer relations. Increased team productivity through effective communication and workflow optimization. Demonstrates reliability and empathy, ensuring high levels of customer confidence and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Checkers Restaurant
01.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Relocation
03.2023 - 12.2023
Relocated from Union County to Passaic County due to personal reasons
Team Leader Manager
Chick Fil A
03.2021 - 03.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Worked front End, BOH, interacting with customers enuring they had everything needed in an efficient timely manner
Medical leave
07.2020 - 11.2020
left due to constant medial issues causing me to call out of work creating issues for me to work efficiently and correctly
Crew Team Member
Chick Fill A
09.2019 - 07.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service
- Worked BOH, prepared meals,
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Supported great dining and meal experiences for guests.
Cashier
Forman Mills
03.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Gap Inc.
11.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborating with team members, problem solving
Education
MBA - Computerized Official Assistant
CDE Career Institute
Paterson05.2025
High School Diploma -
Thomas A. Edison Career And Technical Academy
Elizabeth, NJ06.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
- Reliability and punctuality
- Cash Register Operation
- Money Handling
- Cash handling and management
- Customer Relations
Certification
- CM - Certified Manager Certification
- certified in computer science June 2017
- Serve Certification June 2020 Chick Fil A
Timeline
Cashier
Checkers Restaurant
01.2024 - Current
Relocation
03.2023 - 12.2023
Team Leader Manager
Chick Fil A
03.2021 - 03.2023
Medical leave
07.2020 - 11.2020
Crew Team Member
Chick Fill A
09.2019 - 07.2020
Cashier
Forman Mills
03.2018 - 07.2018
Sales Associate
Gap Inc.
11.2017 - 02.2018
MBA - Computerized Official Assistant
CDE Career Institute
High School Diploma -
Thomas A. Edison Career And Technical Academy