MAHBOOBA (Laila) SHAMS
Irvine,CA
Summary
Detail-oriented Legal Assistant with a robust work ethic and expertise in case management support. Demonstrates exceptional multitasking abilities by efficiently handling high-volume caseloads while consistently meeting deadlines. Recognized for strong problem-solving skills, complemented by excellent research and communication capabilities. Career aspirations include advancing within a dynamic legal environment to further enhance support operations.
Overview
11
11
years of professional experience
Work History
Litigation Legal Assistant
Trachtman and Motu LLP
Irvine, California
06.2026 - Current
- Coordinated client communication and document requests.
- Prepared discovery requests and responses.
- Gathered research from public records related to pending litigation matters.
- Scheduled hearings and depositions using shared calendar systems.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Coordinated with Doctors to schedule depositions regarding ongoing litigation matters
- Communication with court clerks and administration staff regarding the status of orders and filings
Civil Litigation Legal Assistant
Aegis Law Firm, PC.
Irvine, CA
09.2024 - 06.2026
- Collected data from public records concerning ongoing legal cases.
- Operated both state-level and federal e-filing platforms.
- Coordinated courier services for delivery of documents between offices or courts.
- Handled phone calls efficiently while delivering excellent customer service.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Proofread documents prior to submission to ensure accuracy and completeness.
- Maintained an organized file system for all case related materials.
- Prepared reports, correspondence and other documents related to cases.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Proofed and finalized legal complaints, summons, motions, discoveries, and status reports.
Legal Processing Assistant
Superior Court of California: Alameda County
Hayward, CA
05.2022 - 07.2024
- Handled requests for information via phone and face-to-face interactions from general public and legal professionals.
- Handled transfer of family law cases to other counties.
- Helped the general public locate divorce decrees.
- Facilitated seamless access to court information by providing support through phone calls, emails, and online platforms.
- Handled organization of legal files and associated materials.
- Resolved customer concerns to enhance satisfaction.
- Provided training to employees as needed.
- E-filing training.
RECEPTIONIST
Stoneridge Creek Retirement Community
Pleasanton, CA
06.2021 - 05.2022
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy residents.
SALES SUPERVISOR
7 For All Mankind
Livermore, CA
10.2019 - 06.2021
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Effectively coached team members to reach weekly and monthly sales goals
- Trained team members in successful strategies to meet operational and sales targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
SALES ASSOCIATE
Jimmy Choo
Livermore, CA
09.2018 - 05.2019
- Trained and served as peer coach for new sales associates
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
- Identified and addressed complex problems affecting organization, contributing positively to business development
- Worked closely with customer service staff to deliver outstanding service to shoppers throughout shopping and completing purchases
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
SALES SUPERVISOR
Carlisle Etcetera LLC
Livermore, CA
05.2018 - 09.2018
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Checked the store merchandise regularly to ensure that it was properly displayed and replenished
- Developed sales strategies and established procedures for new employees
- Effectively coached team members to reach their weekly and monthly sales goals
- Met with management and executives to provide insights into sales operations and make strategy recommendations
- Promoted exceptional customer service by engaging clients on the sales floor
- Monitored daily sales operations and served as an informational and procedural resource to team members.
SALES SUPPORT
Burberry Outlet
Livermore, CA
05.2017 - 03.2018
- Set up new accounts, established customer credit, and set up payment methods
- Emphasized product features based on analysis of customers' needs
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Maintained friendly and professional customer interactions at all times.
SALES ASSOCIATE
COLE HAAN
LIVERMORE, CA
11.2015 - 07.2016
- Responsibilities were to maintain an immaculate environment for the customer and the workers, to help out each individual customer to my fullest extent
- Great communication skills making sure that the customer had the correct size shoe, fashion advice
- Achievements were reaching the extent of my Adt
- And Upt
- In sales goals, also making the months' sales goals as a team
- Prepared merchandise for the floor
- Responded to all customer inquiries thoroughly and professionally
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
BACHELOR OF ARTS IN CRIMINAL JUSTICE -
California State University Stanislaus
12-2021
Associate of Science in Criminal Justice -
Modesto Junior College
01-2020
HIGH SCHOOL DIPLOMA -
Lathrop High School
05-2017
Certifice for Paralegal Studies
Irvine Valley College
Irvine, CA04.2027
Skills
- File Management
- Legal Standards Oversight
- Drafting Legal documents
- Judicial Process Knowledge
- Court Document Submission
- Drafting pleadings
- Multitasking Abilities
- Time management
Academic Competition
- Moot Court Mock Trial
Timeline
Litigation Legal Assistant
Trachtman and Motu LLP
06.2026 - Current
Civil Litigation Legal Assistant
Aegis Law Firm, PC.
09.2024 - 06.2026
Legal Processing Assistant
Superior Court of California: Alameda County
05.2022 - 07.2024
RECEPTIONIST
Stoneridge Creek Retirement Community
06.2021 - 05.2022
SALES SUPERVISOR
7 For All Mankind
10.2019 - 06.2021
SALES ASSOCIATE
Jimmy Choo
09.2018 - 05.2019
SALES SUPERVISOR
Carlisle Etcetera LLC
05.2018 - 09.2018
SALES SUPPORT
Burberry Outlet
05.2017 - 03.2018
SALES ASSOCIATE
COLE HAAN
11.2015 - 07.2016
HIGH SCHOOL DIPLOMA -
Lathrop High School
Associate of Science in Criminal Justice -
Modesto Junior College
BACHELOR OF ARTS IN CRIMINAL JUSTICE -
California State University Stanislaus
Certifice for Paralegal Studies
Irvine Valley College